Production & Operations Planner

Bio Creative Labs™; Costa Mesa (CA); On-site; USD 73,000 - 95,000; Full time

Job summary

Bio Creative Labs in Costa Mesa, CA, is seeking an on-site Operations professional to manage daily production planning, purchasing, shipping, warehousing and related processes. You will report to the Operations Controller and make day-to-day decisions within set limits to keep work moving.

You will coordinate with US and overseas vendors, drive on-time customer orders, optimize schedules, and prepare reports to support fast, informed decisions. Experience with ERP/inventory systems is essential.

Qualifications

• Minimum 3+ years in operations, production planning, supply chain or purchasing, ideally in beauty, personal care or consumer goods.
• Experience working with overseas manufacturers and suppliers.
• Strong attention to detail and ownership of tasks through to completion.
• Strong Excel skills and experience with ERP or inventory systems.
• Clear, concise written communication.
• Experience booking freight and handling retail shipping requirements is a plus.

Responsibilities

• Manage vendor performance on production orders and adjust schedules with US and overseas vendors.
• Plan and lead projects from start to finish, including new customer setups and vendor renewals.
• Ensure customer orders are processed, shipped and delivered on time and handle exceptions.
• Select carriers, book and track shipments, and resolve shipping problems.
• Set shipping priorities with the warehouse and reconcile inventory adjustments.
• Collaborate with purchasing on production order planning and supplier communication.
• Track open projects, identify risks and address them proactively.
• Present decisions to the Operations Controller with data and recommendations.
• Prepare reports and summaries to support quick decision-making.
• Analyze workflows, implement process improvements and write simple guides.
• Prepare operations records and documentation for finance as needed.

Skills

Operations management

Production planning

Vendor management

Excel

ERP systems

Written communication

Overseas supplier coordination

Attention to detail

Tools

ERP systems

Inventory software

Job description

Founded in Southern California in 2004, Bio Creative Labs (BCL) creates clean, innovative hair, skin, and body-care products designed to support a healthier, more intentional lifestyle. Our brands are sold in over 70 countries across retail and professional channels. We're a mission-driven company that moves quickly, values integrity, and cares deeply about how our products are made and how our partnerships are built.

About the role

You'll be the go-to person for day-to-day operations, keeping work moving across production, orders, shipping, warehouse and purchasing. You'll report directly to the Operations Controller and make day-to-day operational decisions within set limits. This role is fully on-site in our HQ in Costa Mesa, CA.

Responsibilities

• Manage vendor performance on all production orders. Set and adjust production schedules, material timelines and delivery dates with US and overseas vendors, and resolve delays, shortages and quality issues.
• Plan and lead special projects from start to finish, including new customer setups, export orders, large product set orders and vendor renewals. Set timelines, coordinate the people involved and make day-to-day project decisions.
• Make sure customer orders are processed, shipped and delivered on time, and decide how to handle exceptions.
• Select carriers and shipping methods, book and track shipments, verify carriers before releasing freight, and resolve shipping problems and claims.
• Set shipping priorities and schedules with the warehouse, oversee order preparation, and reconcile and approve inventory adjustments to keep inventory accurate.
• Work with purchasing on production order planning and keep supplier communication organized.
• Track open projects and deadlines, and identify risks early with a plan to address them.
• Bring larger decisions to the Operations Controller with the facts, options and a recommendation.
• Prepare reports, updates and summaries that support quick decisions.
• Analyze recurring workflows, recommend and carry out process improvements and automation, and write simple step-by-step guides.
• Prepare operations records and documentation for finance as needed.

What we're looking for

• Minimum 3+ years in operations, production planning, supply chain or purchasing, ideally in beauty, personal care or consumer goods
• Experience working with overseas manufacturers and suppliers
• Strong attention to detail and a habit of owning tasks through to completion without reminders
• Strong Excel skills and experience with ERP or inventory systems
• Clear, concise written communication
• Experience booking freight and handling retail shipping requirements is a plus

Compensation

• $73,000 - $95,000 depending on experience