Production Operations Associate II - Quality II

FIS Management Services LLC; Kentucky; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible and creative work environment

Inclusive and collaborative atmosphere

Professional and personal development

Volunteer and charity opportunities

Job summary

FIS is seeking a detail-oriented quality inspector to conduct inspections and analyses across production stages, documenting findings in a database and communicating issues to leadership. You will assist leadership with root cause analysis and corrective actions to ensure client standards are met.

Join a team focused on improving processes to exceed client quality expectations and collaborating with colleagues to maintain high SLAs and error-free products.

Qualifications

• High School Diploma or Equivalent.
• Typically 2 years Relevant Experience Required.
• Preferred Qualifications 4 years of related exp.

Responsibilities

• Inspects work to ensure compliance with client standards and finishes in a timely manner.
• Documents findings in a proprietary database and reports to leadership.
• Supports root cause analysis and corrective action to improve processes.
• Communicates with team and leadership to ensure adherence to quality standards.

Skills

Attention to detail

Visual acuity

Education

High School Diploma or Equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

Summary of This Role:

Primary responsibility is conducting inspections, analyses and/or tests of various stages of work product to ensure compliance with client standards. Documents findings in database. Reports findings to different levels of leadership to ensure root cause analysis and corrective action are implemented. Communicates with fellow team members and leadership to assure vigilant adherence to quality published standards and the product the client receives is error-free. Assists leadership in identifying production, material or process improvements to exceed client quality expectations.

What Part Will You Play:

Becomes proficient with production and quality standards of a single product (e.g. payment applications, insert, sort, etc.) within a single production segment such as a warehouse, documents or cards. Inspects work in process and finished product to ensure client specific details meet or exceed predetermined standards and Service Level Agreements (SLA) as directed. Documents quantity and quality of work in process/ finished product from a limited sample size (80% of optimum of what a senior level would normally inspect) into a proprietary database, as directed. Becomes familiar with root cause analysis of data to determine and/or identify process/operator/equipment failures or client issues. Begins to learn the impartiality expectations of the position and is provided professional constructive criticism

What Are We Looking For in This Role:

• High School Diploma or Equivalent
• Typically 2 years Relevant Experience Required
• Preferred Qualifications 4 years of related exp

What Are Our Desired Skills and Capabilities:

• Computer skills - Microsoft Word, PowerPoint, Excel
• Visual - Ability to detect minor shade or color variations
• Attention to detail - Thoroughly check all aspects of work for accuracy, completeness and compliance

Job Posting Description

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Inclusive and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment

FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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