Production Operations Associate I

Ampcus Inc; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Ampcus Inc is seeking a motivated Production Operations Associate I in New York, NY with remote work options. The role involves monitoring production systems, performing operational tasks, and maintaining documentation. Key qualifications include strong communication skills, proficiency in remote work, and advanced Excel capabilities. The ideal candidate will thrive in a fast-paced environment, engage with national retailers, and possess critical thinking skills. Join us and contribute to process improvements in a supportive team setting.

Qualifications

• Strong Excel skills (filters, pivots, formulas, status tracking).
• Adaptability to changing circumstances and data.
• Ability to manage retailer and vendor relationships effectively.

Responsibilities

• Perform routine operational tasks following established procedures.
• Monitor production systems and elevate issues as required.
• Maintain accurate logs and documentation for compliance and audit.

Skills

Communication skills

Proficiency in independent remote work

Strong Excel skills

Critical thinking

Professional confidence

Data analytic skills

Tools

Power BI

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Production Operations Associate I

Locations: New York, NY -- Remote

Job Description

• Perform routine operational tasks following established procedures.
• Monitor production systems and elevate issues as required.
• Maintain accurate logs and documentation for compliance and audit.
• Assist in process improvements and participate in team projects.
• At senior levels: mentor junior associates and coordinate small workstreams.

Must haves

• Communication skills.
• Proficiency in independent remote work.
• Self‑starter.
• Strong Excel skills (filters, pivots, formulas, status tracking).
• Comfort with large retailer lists and prioritization.
• Ability to explain technical requirements in plain language.
• Clear, concise outreach emails and follow‑ups.
• Persistence and follow‑up.
• Managing retailer and vendor relationships without burning ties.
• Critical thinking.
• Spotting patterns in retailer readiness (e.g., same POS vendor causing delays).
• Professional confidence.
• Engaging with large national retailers and vendors as a credible program representative.
• Adaptability.
• Adjusting outreach and sequencing based on state priorities or readiness data.

Nice to have

• Identifying whether a blocker is hardware, software, processor, or certification‑related.
• Accurately identifying and capturing issues for escalation.
• Prior experience and knowledge with payments, POS systems, or retail IT.
• Familiarity with government or regulated programmes.
• Data analytic skills, including Power BI.
• Facilitating meetings with internal and external stakeholders.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.