Production Manager-Retail (O'Neal Lane)
Baton Rouge, LA
Full Time
Experienced
Join the Movement: Goodwill Industries SELA Wants You!
About Us:
Goodwill is more than just a retail store; we are a community-driven organization dedicated to transforming lives through the power of work. By joining our team, you will play a crucial leadership role in making a positive impact on individuals and communities; your leadership will help create a positive and inclusive shopping experience for our customers while supporting our programs that enhance the dignity and quality of life for individuals and families.
What we offer:
- Competitive Salary
- Medical, Dental, Vision, 403B Retirement Plan *employer match*, Life Insurance, Pet Insurance
- Monthly Bonus based on achieving revenue goals
Responsibilities:
- Oversee and drive the daily donation and production operations of the store to meet or exceed budget while in compliance with company standards, policies, and procedures.
- Lead the back room production team to ensure donations flow from the donation door to the sales floor in an expedient manner.
- Convert donations into revenue while maintaining a safe, clean, and organized working environment.
- Effectively supervise production employees to meet daily production goals.
- Ensure backroom workflow is set up and maintained to maximize production.
- Process donations to maximize sales and minimize waste.
- Monitor waste output to ensure sellable merchandise is not discarded.
- Conduct quality checks on merchandise before it is placed on the sales floor.
- Conduct textile rack checks to ensure accuracy of piece count reported.
- Monitor back-room supply levels and assist with ordering supplies when needed.
- Conduct hourly floor checks to ensure processed merchandise is properly placed on the floor.
- Ensure all donations are processed expediently from the donation door to the sales floor.
- Maintain safe and appropriate conditions in the shopping and back-room areas.
- Write and post a proper schedule to meet production goals.
- Observe and ensure compliance with personnel and safety policies and procedures.
- Conduct ongoing training with all production employees and document all training.
- Use cash register to total sales, accept payment, authorize voids, returns, exchanges, and credits for merchandise only in an emergency.
- Ensure production employees always have the necessary materials to meet their production goals.
- Assist the Store Manager in achieving/exceeding sales goals, and implement a contingency plan if goals are not being met.
- Assist in corrective coaching and training and development of employees.
- Create a working environment conducive to meeting all goals.
- Multitask and adapt to unforeseen opportunities that would impact production goals.
Skills and Abilities:
- Must be able to interact cordially and productively with a variety of people.
- Must be able to market Goodwill and explain the mission to the public.
- Must establish and maintain effective working relationships with store personnel while motivating them to their best performance.
- Must be able to read, write, and communicate clearly in English.
- Must be able to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
- Must be able to lift and carry objects up to 25 lbs. frequently and 50 lbs. occasionally.
- Must be able to use repetitive hand movement when buttoning, sorting, hanging, and zipping garments.
- Must be able to engage in prolonged standing, walking, and in frequent bending, stooping, and stretching.
- Must have vision corrected to within normal limits.
- Must be able to function in a hectic work environment with occasional periods of high stress.
- Must have knowledge of clothing brands and values as well as furniture and household items.
Requirements:
High school diploma or general education degree (GED); with a minimum of 6 months of supervisory experience. Supervisory experience and/or training experience preferred, or equivalent combination of education and experience.