Production Manager

Guardian Roofing, Gutters, & Insulation; Auburn (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Medical, Dental, Vision

Accident Insurance

401K + FSA

Tech equipment (laptop, phone, tablet)

Referral bonus

Employee events

Company swag

Great culture

Job summary

Guardian Roofing, Gutters, & Insulation in Auburn, WA is seeking a driven Production Manager for the Roofing Installation department. You will supervise crews, coordinate materials, and ensure quality, safety, and on-time project delivery.

Excellent communication and leadership are required, with a willingness to engage customers through all project stages. The role offers a competitive salary, a company vehicle, bonus opportunities, and comprehensive benefits.

Qualifications

• Minimum of 3 years in a similar roofing/construction role.
• Strong knowledge of roofing systems, materials and installation techniques.
• Excellent customer service and ability to build rapport with clients.
• Spanish bilingual highly preferred.
• Ability to lead and collaborate across multiple departments.
• Willingness to climb ladders and work on roofs up to 40 ft.
• Must pass pre-employment drug screen, background check and MVR.

Responsibilities

• Supervise technicians and field superintendents; manage daily schedule and scope.
• Conduct site inspections and quality checks to maintain standards.
• Communicate with customers to address needs and concerns.
• Analyze production data to identify inefficiencies.
• Coordinate with field superintendents and warehouse for materials.
• Process bi-weekly payroll documentation for production staff.
• Generate POs with estimated costs and coordinate deliveries.
• Ensure company equipment is returned in good condition.
• Provide progress updates and manage change orders.
• Additional duties as assigned.

Skills

Roofing industry experience

Leadership skills

Customer service

Bilingual Spanish

Cross-department communication

Problem solving

Job description

Guardian is an established Roofing & Gutter company seeking a driven and detail-oriented Production Manager with a passion for delivering outstanding customer service and sharp problem-solving skills to assist in the management of the day-to-day operations in our fast-paced Roofing Installation department.

The Install Production Manager will be responsible for overseeing Superintendents, dispatching crews and technicians and seeing each project through its life cycle, as well as being one of the main points of contact for customers through all stages of the project. To succeed in this role, you must have excellent time management and communication skills. You must enjoy learning and implementing new systems to improve the existing operations within the department and be committed to maintaining a high standard of quality, safety, and efficiency. As a vital member of our team, you'll have the opportunity to shape the future of our company while advancing your career in a dynamic and supportive environment.

KEY RESPONSIBILITIES:

• Supervise team of technicians and field superintendents, providing daily schedule, job scope, technical guidance and additional support as needed.
• Conduct daily job site inspections and quality checks to maintain high standards of workmanship and customer satisfaction while ensuring compliance with industry standards, safety regulations, and company quality requirements.
• Communicate effectively with customers to understand their needs and assist with addressing any concerns related to projects.
• Analyze production data to identify inefficiencies and areas of improvement.
• Make timely decisions to keep projects on track and ensure successful outcomes with customer’s needs in mind.
• Coordinate with the Field Superintendents and Warehouse Supervisor to ensure technicians and crews have the resources needed to complete each project.
• Responsible for submitting bi-weekly payroll documentation for production employees.
• Generating accurate POs with estimated cost and coordinate material deliveries.
• Ensure company-owned equipment is returned in same condition as checked out.
• Work with Superintendents to ensure proper communication with customers is promptly addressed. Including progress updates, quality control calls, communicating change orders and resolving any customer concerns.
• Additional responsibilities as assigned.

Requirements

QUALIFICATIONS:

• Minimum of 3 years of experience in a similar role in the Roofing industry or other Construction field is required.
• Strong technical knowledge of roofing systems, materials and installation techniques.
• Excellent customer service skills. Able to build strong rapport with clients and provide a great experience before, during, and after the project.
• Bilingual in Spanish highly preferred
• Ability to communicate and collaborate across multiple departments.
• Strong leadership skills with the ability to motivate and inspire teams.
• Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
• Must be able to climb a ladder.
• Must be able to be on roofs, sometimes up to 40 ft tall.
• Must be able to sit for prolonged periods of time.
• Must be able to lift up to 50 pounds at times.
• Must be able to pass a preemployment drug screen, physical, background check and MVR.

LOCATION & SHIFT:

• Must be able to report daily to Guardian's Facility located in Auburn, WA.
• 6:30am report time Monday - Friday with occasional weekend availability.

WHAT WE OFFER YOU:

• Highly competitive salary of $90,000 - $110,000/yr PLUS $2,500 monthly bonus opportunities.
• Company vehicle and paid Gas Card.
• Medical, Dental, Vision and Supplemental Insurance Plans.
• 100% paid accident insurance for all Guardian employees.
• Career growth and advancement opportunities.
• FSA and 401K
• Laptop, iPhone and iPad.
• The extras:
• $1,500 Employee referral bonus.
• Employee appreciation events.
• Company swag.
• Excellent company culture, we celebrate the big and small wins as a team!

WHO WE ARE:

Founded in 2005, Guardian Operations (“Guardian”) is a trusted provider of roofing and gutter repair and replacement services for residential and light commercial customers across the Puget Sound and now, Portland. Known for our integrity, quality craftsmanship, and exceptional service, Guardian has become one of the top small businesses on the West Coast.

Guardian exclusively focuses on repair and replacement (no new construction), and we take pride in doing it right the first time. We employ over 130 dedicated team members and have grown by approximately 60% over the past five years thanks to our strong reputation and a highly experienced, long-tenured team.

In September 2024, we proudly opened the doors to our rapidly growing Portland branch. Since launch, this location has been surpassing performance goals and is quickly becoming a standout in our expansion efforts. Building on this momentum, Guardian is continuing its strategic growth by expanding into new markets, and has set a clear vision to double the size of the company over the next five years.

Visit our careers page to learn more: https://www.guardianroofing.com/about-us/careers/

Guardian is an Equal Opportunity Employer committed to an inclusive and equitable workplace for all