Production Lead (Mandeville, LA)

Goodwill Industries of Southeastern Louisiana; Mandeville (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Goodwill Industries of Southeastern Louisiana is seeking a Production Lead to assist with day-to-day store operations and drive production performance. The role involves supervising staff when needed, ensuring donations are processed efficiently, and upholding the company’s standards and procedures.

The position requires promoting a positive image, maintaining a safe back-room, and delivering results within a fast-paced retail setting. Flexibility to work nights and weekends is expected.

Qualifications

• Must assist with production targets and store operations.
• Ability to supervise staff and delegate tasks effectively.
• Strong communication and teamwork skills are required.

Responsibilities

• Reach production goals (110 garments/hour, 90% quality).
• Process donations for ready-to-display products.
• Model professional behavior for employees and trainees.
• Maintain clean, presentable store environment and public image.
• Ensure back-room safety and efficient operation.
• Follow safety policies and assist Production Associates.

Skills

Production goals

Supervisory experience

Team leadership

Communication

Flexible schedule

Safety awareness

Attention to detail

Customer service

Education

High School diploma or GED

Job description

Production Lead

Essential Functions

Responsibilities

To assist with the day-to-day store operation and production performance to meet or exceed budget while in compliance with company standards, policies and procedures. A Production Lead performs the duties of a supervisor when assigned by the Store Manager or Production Manager. Production Leads may act in a supervisory capacity during scheduled work hours.

• To reach production goal guidelines (minimum of 110 garments per hour with a minimum quality standard of 90%).
• To ensure proper production of donations get processed and ready to put on the store floor.
• To act as a positive role model for employees and trainees in all aspects of professional performance.
• To produce donated goods in the backroom adequately. To create a positive public image of Goodwill through a clean store environment, attractive displays and presentable, personable personnel.
• To maintain safe and appropriate conditions in the back-room area.
• To keep the store clean and hazard free by vacuuming, mopping and dusting, (including cleaning the bathrooms.)
• To observe personnel and safety policies and procedures. To ensure compliance by Production Associates.
• To be able to perform the job duties of the Production Associates.
• To attend work on the regularly scheduled shifts as assigned by the manager for the week.

Skills and Abilities

• To assist the Store Manager or Production Manager in achieving/exceeding production goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met.
• Must be able to interact professionally and productively with a diverse array of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Must establish and maintain effective working relationships with, and among, store and production personnel while motivating them to their best performance.
• Must be able to work a flexible schedule at short notice, including nights and weekends, and occasionally, long hours.
• Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments.
• Must be able to engage in prolonged standing, walking and in frequent bending, stooping, and stretching.
• Must be able to function in a fast-paced work environment with occasional periods of high volume.

Requirements

• High School diploma or GED and 6 months supervisory experience or a minimum of 90 days in the service industry.
• Must be able to read, write and communicate clearly in English.
• Prior work experience in the service industry preferred.
• Must successfully complete Retail training.

Working Conditions

Frequent physical exertion, frequent movement, conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions. Alternate work schedule may include working at an attended donation center with no prior notice.