Production Coordinator - Must have Flooring Expenience

Floor Coverings International; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Floor Coverings International is looking to hire a Production Coordinator to ensure successful job installations and provide an excellent customer experience. This role involves scheduling jobs, coordinating with installers, and maintaining communication with customers. With paid training provided and a full-time position available, the company welcomes hardworking individuals with strong leadership and organizational skills.

Benefits

Paid training provided

Company vehicle provided for work appointments

Qualifications

• Able to work independently without supervision.
• Professional image and demeanor.
• Strong organizational skills to manage multiple sites.

Responsibilities

• Meet weekly with sales staff to review sales and customer expectations.
• Order products accurately and follow up on delivery.
• Schedule jobs to align with customer availability.

Skills

Leadership

Organizational Skills

Problem-Solving

Decision-Making

Job description

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home, and our 350,000+ customers give us an average of 4.7-star ratings. This growth is six times faster than our competitors, leading us to urgently hire Production Coordinators across the nation. We seek hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for ensuring the installation of each job meets the expectations set during the sale. This role is crucial in providing a positive customer experience and ensuring jobs are completed efficiently and profitably.

Job Details & Perks:

• No experience required
• Paid training provided
• Full-time
• Company vehicle provided for work appointments

Key Responsibilities:

• Meet weekly with sales staff to review recent sales, customer expectations, and product orders.
• Order all necessary products accurately and follow up on delivery.
• Schedule jobs to align with customer and installer availability.
• Keep customers informed about installation start dates, times, and work details.
• Update job progress daily.
• Obtain written permission for any changes in contracted work.
• Confirm scope of work and payment with installers before starting.
• Ensure delivery of the expectations outlined in sales.
• Walk customers through the completed job and collect final payments.
• Manage jobs to meet profit objectives.
• Complete job costing reports within 24 hours of installation completion.
• Continuously seek installers who offer better customer experiences at reasonable rates.
• Resolve conflicts and complaints promptly.
• Maintain an organized and presentable showroom and office.
• Participate in Home Shows and training seminars as scheduled.
• Attend at least one training session annually and stay updated on flooring innovations.
• Attend weekly meetings with the Franchise Owner.
• Log daily updates on job status and schedules.
• Work towards weekly and monthly sales and installation goals.
• Make decisions aligned with Floor Coverings International’s core values and mission.

Qualifications:

• Leadership skills to manage installers and handle conflicts appropriately.
• Ability to work independently without supervision.
• Strong organizational skills to manage multiple sites.
• Effective problem-solving abilities.
• Reasonable decision-making skills.
• Professional image and demeanor.