Production Coordinator

floor-coverings-international-careers; Canton (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training provided

Full-time

Job summary

Floor Coverings International is seeking a Production Coordinator in Canton, Ohio to oversee installation projects from sale to completion. You will work with sales, installers and customers to ensure on-time, on-budget results and a positive experience.

The role emphasizes organization, proactive communication, scheduling, cost tracking, and adherence to our service standards. Full-time, paid training provided, with opportunities to grow as our national footprint expands.

Qualifications

• Leadership skills to manage installers and handle conflicts.
• Ability to work independently without supervision.
• Ability to stay organized across multiple sites.
• Strong problem-solving skills.
• Ability to make reasonable decisions.
• Professional image.

Responsibilities

• Meet with sales staff weekly to discuss sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customers and negotiate rates.
• Resolve conflicts and complaints immediately.
• Keep showroom and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Coverings International’s core values and mission.

Skills

Leadership

Independence

Organization

Problem solving

Decision making

Professional image

Job description

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.8 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:

• Paid training provided
• Full-time

Key Responsibilities:

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customers and negotiate rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.