Production Control Engineer, DentaQuest

Sun Life Financial; Wellesley (MA); Hybrid; USD 78,000 - 118,000; Full time

Job summary

An established industry player seeks a skilled IT Operations professional to support system processes and enhance operational efficiency. This role involves deploying code, managing production environments, and ensuring compliance with IT policies. Join a company that values collaboration and flexibility, offering a hybrid work model that balances in-office and virtual work. With a commitment to employee well-being and a comprehensive benefits package, this position is perfect for those looking to grow their careers in a supportive and inclusive environment. Your contributions will help shape the future of employee benefits and make a real difference in people's lives.

Benefits

Generous vacation and sick time

Paid family leave

401(k) employer match

Stock purchase options

Partially paid sabbatical program

Medical coverage

Company paid life insurance

Disability programs

Qualifications

• 7+ years of experience in computer science or related field.
• Proficiency in operational support tools and processes.
• Ability to manage multiple tasks effectively.

Responsibilities

• Support system processes and environments by deploying code.
• Provide customer support and troubleshoot issues.
• Ensure compliance with IT policies and procedures.

Skills

Operational Support

Problem Solving

Customer Service

Organizational Skills

Communication Skills

Education

Bachelor's Degree in Computer Science

Tools

Microsoft Team Foundation Server

Tivoli Workload Scheduler

IIS

SSIS

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

The opportunity:

Independently supports system processes, environments and clients by deploying code into production and scheduling production processes.

How you will contribute:

• Support information systems (i.e., production, test, etc.) by utilizing existing resources and processes, including, but not limited to the following tools: Source Control via TFS (Microsoft Team Foundation Server) and Software Release Management in a .NET environment. Event Management (Tivoli Workload Scheduler a plus).

• Understanding of Web Services, Windows Services, IIS, and SSIS preferred.

• Provides back-end application security support to the Enterprise claims processing system.

• Recommend standards, procedures and process improvements.

• Provides review of deployment packages for adherence to established standards

• Provides customer support by using troubleshooting skills to research and propose solutions to problems and accommodate necessary changes and or corrective action, as needed.

• Act as an IT Operations and Data Administration representative by participating on projects. May lead projects initiated in IT Operations and Data Administration.

• Ensure all processes associated with the tools supported are in accordance with existing IT policies and procedures and best practices in support of HIPAA and SOC1 compliance.

• Maintain team effectiveness by providing direction/training to peers and less experienced staff. May assign work to less experienced staff and review their work.

• Support department by providing back-up support during staff shortages (PTO, etc.)

• May present work to other IT Operations and Data Administration

• Support IT Operations and Data Administration by representing them in vendor and/or customer meetings as requested.

• Other duties as assigned.

What you will bring with you:

• BS or equivalent and 7 years work experience in computer sciences or related field, or equivalent combination.

• Demonstrated proficiency with operational support and associated tools such as Release Management (MS Team Foundation Server) and Event Management

• Excellent problem solving abilities

• Proven progressive knowledge, responsibility and experience.

• Ability to manage multiple tasks.

• Excellent organizational and prioritization skills.

• Superior customer service skills.

• Effective oral and written communication skills.

• Required to attend additional training as requested/deemed necessary.

Preferred:

• Experience working with IWS/TWS a plus.

Salary Range: $78,200 - $117,300

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected vetera n.

Job Category:

IT - Application Development

Posting End Date:

29/05/2025