Production Control Clerk

PRIDE Industries; United States; On-site; USD 36,000 - 50,000; Full time

Job summary

PRIDE Industries in Hawaii is seeking a Production Control Clerk to provide frontline customer service for government facilities, manage work control standards, and coordinate daily production activities. Under general supervision, you will interact with internal and external customers and ensure accuracy and compliance in work documentation.

You will compile data, schedule work requests, monitor maintenance, and liaise with Facilities Maintenance and tenant commands.

Qualifications

• Minimum three years of work experience in work control, customer service, or CMMS usage.
• Ability to follow structured processes and procedures.
• Effective communication with vendors, customers, and management.
• Strong data management and adaptability to changing priorities.
• Compliance with safety and office ergonomics.

Responsibilities

• Provide single-point customer service with customers, vendors, and co-workers to schedule work.
• Record production data and coordinate work based on requirements.
• Coordinate and schedule work including work requests and shutdowns.
• Review files and data entries for accuracy.
• Coordinate with tenant commands to resolve issues and damages.
• Prepare and update forms related to work control of facilities and occupancy.
• Inspect barracks facilities and coordinate repairs with Facilities Maintenance.
• Provide data coordination for government customers and systems.
• Act as liaison between divisions, residents, and unit leadership.
• Monitor maintenance and submit repair requests; inspect as needed.
• Perform quarters inspections and travel between facilities.
• Perform other duties and special production projects as assigned.

Skills

CMMS

Customer service

Work control standards

Data tracking

Microsoft Office

Education

Bachelor’s degree in a related field

Project management certification

Job description

Pay Rate

$30.90 per hour

Telecommute Status

Onsite

Announcement

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

AbilityOne

N/A

Job Description

PRIDE Industries

Job Description

Job: Production Control Clerk

Job Code: AA268 Production Control Clerk

SCA Occup : 01270 Production Control Clerk

Salary Grade: Federal Wage Determination or Collective Bargaining Agreement

FLSA Status: Non-Exempt

Approval Date: March 2017

SUPERVISES:

There are no direct reports with this position.

POSITION SUMMARY

Under general supervision, the Production Control Clerk provides customer service assistance for both internal and external customer’s work requirements as related to government facilities. This position requires an understanding of work control standards and practices used while serving as the primary focus for internal and external customers. This position may receive technical guidance from a higher level clerk or supervisor. Work is checked frequently for accuracy and compliance with standards and practices.

TYPICAL DUTIES

1. Provide single-point customer service by interacting with customers, vendors and co-workers to facilitate, identify and schedule work requirements;

2. Compile and record production of facilities and customer data by executing work based upon written and verbal work requirements;

3. Coordinate, control and schedule work to include processing work requests, work authorization documents, utility shutdowns and support service;

4. Reviews and conducts inspection of files and database entries to ensure that all documents are current, accurate and complete;

5. Coordinate with tenant commands to resolve issues that involve good order and discipline resulting in damages to facilities;

6. Prepare, review, issue, monitor and update forms for various functions related to work control of facilities and/or facility occupancy;

7. Where required, conduct inspection functions in various barracks facilities which house Marines and Sailors and coordinate with Facilities Maintenance Division when facilities need repair or maintenance while tracking all submitted work requests through completion;

8. Provides coordination of data for various government customers and systems;

9. Where required, act as a liaison between the UPH Division, Resident Support Office, barracks residents and unit leadership;

10. Where required, assign, terminate, and maintain inspections of work performed by the Facilities Maintenance Division and/or contractors in permanent party and transient quarters;

11. Monitor and track all maintenance based on work requests entered into the system and submit work requests for necessary repairs;

12. Where required, perform quarters inspections with new occupants and periodic recurring inspections of common areas and grounds to ensure proper condition;

13. Frequently travel between facilities;

14. Perform other duties and special production projects as assigned

Denotes Essential Job Function

MINIMUM QUALIFICATIONS

• Minimum of three (3) years of work experience in work control, customer service or demonstrated ability to use CMMS systems, and knowledge of work control standards and practices;
• Ability to follow directions, structured processes and procedures;
• Ability to communicate effectively to provide information, complete daily records, and to act responsively to inquiries and requests from vendors, customers, management, and to escalate matters appropriately;
• Ability to manage and accurately track data, and adapt to changing work priorities;
• Ability to follow established safety rules applicable to an office environment, to maintain a safe work space, and to adapt and respond to changing conditions and apply the appropriate office ergonomics;
• Ability to build effective working relationships with staff, customers and others;
• Demonstrated organizational, problem-solving and common sense skills;
• Ability to use computers, printers, fax machine, and office phone systems;
• Type correspondence as needed using Microsoft Office Suite;
• Working knowledge of structural and mechanical items, facilities, and furnishings of dwellings in order to provide a sound basis for determining the nature and extent of repairs required and whether damages are attributable to fair wear and tear
• Experience or knowledge of student or residential housing management operations.

EDUCATION REQUIREMENTS

• Bachelor’s degree from an accredited university / college in a related field / discipline and project management certification. OR,
• Three (3) years of experience in the property management field / discipline.

CERTIFICATES OR LICENSES REQUIRED

Valid Driver's License

PHYSICAL REQUIREMENTS

• Maneuvering to and around equipment
• Bending, stooping, and reaching
• Utilizing keyboard
• Monitoring computer systems
• May include viewing computer/CCTV monitor(s) and detailed work requiring close vision
• Moving or lifting boxes up to 25 pounds
• Answering/making phone calls
• Communicating with others

WORK ENVIRONMENT

Work is primarily performed at a customer’s location in an office / shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat.

DISCLAIMER

The above informationonthis description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployeestothis job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

At PRIDE, we make a difference in the lives of many, one job at a time.

Pay Rate $30.90 per hour

Job ID 2026-20484

Type Full Time Regular

Location US-HI-Kaneohe Bay MCB

Our commitment to an inclusive workplace

PRIDE Industries is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We embrace the unique differences of our employees because that is what drives innovation and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations.