Production Control Agent - CLE airport

PrimeFlight; Cleveland (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

PrimeFlight Ohio is seeking a Production Control Agent to print and organize galley diagrams, production diagrams, and related labels for daily airline catering operations. You will monitor updates across multiple software, print replacements as needed, and prepare Dear Flight Attendant communications when substitutions occur, ensuring documentation is ready before deadlines in a fast-paced environment.

Strong English communication, keen attention to detail, and flexibility to work nights,

Qualifications

• Must be 18 years or older.
• Eligible to work in the United States.
• Ability to work onsite in operational environments.
• Clear written and verbal English communication.
• Ability to obtain airport and security clearances.
• Ability to pass a background check and drug screen.
• Ability to work in a fast-paced, time-sensitive environment.
• Strong attention to detail and commitment to safety.
• Ability to work independently and as part of a team.
• Flexibility to work nights, weekends, holidays, and varying shifts.
• Experience in airline catering or food production preferred.

Responsibilities

• Print original aircraft galley diagrams, production diagrams, and related documentation.
• Access multiple software programs to retrieve dates, diagram information, and updates.
• Review diagram information to ensure correct documents for the bank/date/flight.
• Monitor production changes and print updated or replacement diagrams as needed.
• Reprint diagrams when damaged, outdated, or affected by changes.
• Print food labels for the production team according to needs.
• Prepare and print Dear Flight Attendant letters for substitutions or updates.
• Support production teams by ensuring documentation is available before deadlines.
• Learn catering-specific details and aircraft galley layouts.
• Communicate discrepancies or urgent changes to leadership.
• Maintain organized records and work areas for efficient flow.
• Follow all policies, food safety requirements, confidentiality standards.
• Perform additional duties as assigned.

Skills

Attention to detail

English communication

Team collaboration

Ability to work in fast-paced

On-site work readiness

Job description

The Production Control Agent is responsible for supporting Sky Café production operations by printing, organizing, and maintaining accurate production diagrams, food labels, and related documentation needed by the production team. This position helps ensure the correct and most current information is available for aircraft galley setup, cart and bin placement, substitutions, and daily operational changes. The Production Control Agent works closely with production leadership and must be able to monitor updates, identify changes, and stay ahead of production needs in a fast-paced airline catering environment.

RESPONSIBILITIES

• Print original aircraft galley diagrams, production diagrams, and related documentation for assigned production banks.
• Access multiple software programs to retrieve correct dates, diagram information, production details, and operational updates.
• Review diagram information to ensure the correct documents are printed for the appropriate bank, date, flight, or production need.
• Monitor production changes throughout the shift and print updated or replacement diagrams as needed.
• Reprint diagrams when original copies are damaged, misplaced, outdated, or impacted by operational changes.
• Print food labels for the production team according to production needs and customer requirements.
• Prepare and print Dear Flight Attendant letters or similar communication documents for substitutions, changes, or customer-specific updates.
• Support production teams by ensuring required documentation is available before production deadlines.
• Learn and apply catering-specific details, customer requirements, aircraft galley layouts, and operational nuances.
• Communicate discrepancies, missing information, software issues, or urgent production changes to leadership in a timely manner.
• Maintain organized records, printed materials, and work areas to support efficient production flow.
• Follow all company policies, food safety requirements, confidentiality standards, and customer procedures.
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the country of employment
• Ability to work onsite and in operational environments
• Communicate effectively in English (reading, writing, speaking)
• Ability to obtain and maintain required airport and security clearances
• Ability to pass a background check and drug screen
• Ability to work in a fast-paced, time-sensitive environment
• Strong attention to detail and commitment to cleanliness and safety standards
• Ability to work independently and as part of a team
• Ability to follow safety procedures and food handling guidelines
• Previous experience in airline catering, food production, quality control, or a related field preferred
• Must be flexible to work nights, weekends, holidays, and varying shifts

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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Equal Opportunity Employer
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