Production Assistant

Renovo Financial; Chicago (IL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Medical, dental, vision benefits

Life insurance

Short-term disability

Hybrid work schedule

Job summary

Renovo Financial, a Chicago-based private lender and mortgage servicer, seeks a Production Assistant to support the VP of Lending. You will collect and organize loan files, capture deal structure, and work with processors to keep deals moving toward underwriting and closing.

You will be the primary contact for clients during the loan process, ensuring responsiveness and accuracy while maintaining a clean CRM and document vault for auditability. Overtime is eligible as needed.

Qualifications

• Highly organized with strong attention to details.
• Able to manage multiple tasks and deadlines in a fast-paced environment.
• Strong communication and client service mindset.

Responsibilities

• Gather, organize, and maintain up-to-date loan files for the VP of Lending.
• Serve as main point of contact for customers through the loan process.
• Collaborate with processors and CRM to ensure complete and accurate loan packages.

Skills

Organized

High-energy

Positive attitude

Tools

Salesforce

Document Vault

Job description

**Position: Production Assistant****Who We Are**Renovo Financial is a rapidly growing Chicago-based private lender and mortgage servicer working with real estate investors who acquire and renovate single and multi-family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo’s reliability and “win-win” solutions-oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain’s 50 fastest-growing Chicago companies and the 2022 + 2023 Top Workplace winner, as recognized by The Chicago Tribune, and 2023 Best Workplace by Inc. Magazine.**Position Summary**The Production Assistant is the main support and leverage for top-performing VP’s of Lending. You will gather, organize, and maintain up-to-date loan files for the VP’s book of business. You will capture the structure and context of each deal and work closely with Renovo’s loan processors to ensure the deals can be efficiently processed and underwritten. Your success in this role provides the leverage a VP needs to effectively serve current customers, continue to grow strategic relationships, and bring in lots of new business. In addition to the VP of Lending, you are the main point of contact for customers as you help them through the loan process. You are the glue between Processing and the VP of Lending. This position is eligible for overtime.**Corporate Mandates**- Collaborate closely with VP’s to document the structure of a deal- Draft, Issue, & Collect LOI’s.- Follow-up consistently on the Document Needs List with client- Follow-up and help maintain strategic partnerships- Responsible to maintain up-to-date lead funnel- Enter Stated Loan Info into Renovo’s CRM- Manage Calendar and Schedule for VP of Lending- Coordinate High-Trust Transfer of Loan File to Loan Coordinator**Success Factors & Matching Measurements**- **Success Factor & Matching Measurement 1**o Success Factor: You and your VP of Lending exceed 15+ loans per montho Matching Measurement: Rehab Pipeline report from Salesforce- **Success Factor & Matching Measurement 2**o Success Factor: Clients consistently report being amazed by Renovo’s speed and efficiency in processing/underwritingo Matching Measurement: Monthly NPS score of 80, Beginning of the Loan Response Rate of at least 50%, and great customer feedback in customer comments- **Success Factor & Matching Measurement 3**o Success Factor: Fully Baked Loan File with all supporting documentationo Matching Measurement: Renovo’s Document Vault has all green check marks before going to underwriting (works with Processor) and all Origination fields are filled out on Salesforce**Behavioral Characteristics**- **Great Attitude:** You always come into work with a positive attitude and a “will find a way to get it done” mentality- **High-energy:** Your enthusiasm motivates everyone you collaborate with, including your VP of Lending, Processors, and most importantly, your clients- **Organized:** You must be extremely organized to ensure we fully understand the details of the loans we are processing and we minimize the # of times we unnecessarily reach out to a client- **Say “Yes”:** You always find a way to say, “Yes” to all reasonable requests from all internal clients (employees) and external clients (customers)Pay: From $50,000.00 per year*Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law.**Renovo offers full-time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short-term disability), pre-tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.*