Production AI Engineer - Microsoft Copilot & Foundry

Ingram Micro, Inc.; Irvine (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Ingram Micro, Inc. is seeking a Forward-Deployed Principal Services Engineer to design, build, test, and deploy AI agents and applications using Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, and related Microsoft cloud services.

You will work end-to-end from discovery through deployment and handoff, serving as the in-house expert on the Microsoft agent stack for engagements you lead. The role collaborates with senior leadership, practice leads, and partners to translate prioritized

Qualifications

• Bachelor's degree in computer science or related field, or equivalent experience
• 8+ years in software engineering, solutions architecture, or technical consulting, including 5+ years building enterprise cloud or AI solutions
• Customer-facing delivery experience, with a record of shipping production software
• Experience working with global or regional teams; travel to customer sites as required
• Strong written and verbal communication skills, with the ability to explain technical designs to business and technical stakeholders
• Ability to obtain within 6 months one or more of the following Certifications: Frontier Transformation Engineer Badge, GH-300: GitHub Copilot, AI-103: Azure AI Apps and Agents Developer, AB-100: Agentic AI Business Solutions Architect, SC-401 or SC-300: security and identity, DP-600: Fabric Analytics Engineer

Responsibilities

• Engineer production agents with customers using the practice's shared templates, components, and tooling
• Build agents on the Microsoft frontier stack and select appropriate models from the Microsoft Foundry model catalog for each workload
• Prototype, validate architectures, and test approaches in real customer environments, and harden agents for production
• Apply security, data-boundary, and performance standards to every solution, including managed agent identity and guardrails
• Implement grounding and retrieval with Foundry IQ, integrate tools through Toolboxes, Model Context Protocol, and connectors
• Deploy the same solution across customers through standard pipelines, and publish and govern agents in Microsoft 365 Copilot, Teams, and Agent 365
• Lead time-bound customer engagements, typically measured in weeks, with defined handoff and enablement milestones
• Work directly with customers and partners to understand their business priorities, use cases, and gaps, and translate them into solution designs
• Contribute reusable agents, workflows, and components to the practice library
• Contribute to packaging mature agents into marketplace-ready offers and to enablement content for system integrator partners
• Co-deliver with system integrator partners and support them until they can deliver independently
• Share field feedback with the Senior Principal Services Architect to refine reference architectures and standards
• Coach and review the work of other engineers and partner delivery teams

Skills

Microsoft 365 Copilot

Azure AI Foundry

Microsoft Agent Service

Agent 365

Strong communication

Autonomy

Education

Bachelor's degree in computer science or related field

Tools

Toolboxes

Model Context Protocol

Connectors

Job description

Ingram Micro, Inc. is seeking a Forward-Deployed Principal Services Engineer to design, build, test, and deploy AI agents and applications using Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, and related Microsoft cloud services.

You will work end-to-end from discovery through deployment and handoff, serving as the in-house expert on the Microsoft agent stack for engagements you lead. The role collaborates with senior leadership, practice leads, and partners to translate prioritized