Production Administrative Assistant

Groundworks; Traverse City (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

2 weeks PTO

6 paid holidays

Employee Ownership Program

Tuition Reimbursement

Comprehensive benefits

Job summary

Groundworks in Traverse City, MI is seeking a Production Administrative Assistant to support field and leadership teams. You will handle timekeeping, purchase orders, and maintain accurate customer records while ensuring a positive customer experience.

The role requires a High School diploma or GED, 1–2 years of administrative experience, and strong communication and computer skills. It is an onsite position with competitive pay and internal growth opportunities.

Qualifications

• High School Degree/GED
• 1-2 years Administrative Assistant experience preferred
• Previous call center or customer service preferred
• Excellent computer skills
• Great oral and verbal communication
• Ability to adapt quickly to changes in work strategy

Responsibilities

• Provide administrative support for timekeeping
• Create weekly job packs
• Create and close purchase orders
• Ensure office equipment is in working order to include scheduling maintenance
• Update customer records for accuracy
• Setting and confirming install dates
• Mailing customer information packets
• Follow up with customers on a variety of issues

Skills

Communication skills

Customer service

Attention to detail

Time management

Education

High School Diploma or GED

Tools

MS Excel

MS Office

Data entry

Job description

Are you organized, detail‑driven, and energized by keeping operations running smoothly?At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you.The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.Duties and ResponsibilitiesProvide administrative support for timekeepingCreate weekly job packsCreate and close purchase ordersEnsure office equipment is in working order to include scheduling maintenanceGreat customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.Setting and confirming install datesMailing customer information packetsFollowing up with customers on a variety of issuesUpdates customer records for accuracyIt is an essential function of this job that the employee regularly and reliably reports to work on time each working day.QualificationsHigh School Degree/GED1-2 years Administrative Assistant experience preferredPrevious call center or customer service preferredMust be positive and motivated with excellent communications skillsAbility to adapt quickly to changes in work strategyExcellent computer skillsGreat oral and verbal communicationWorking ConditionsSeeing with the ability to read reports, data, statistics and information on computer screens are required.Full-timeOnsiteWhat We Offer:Competitive base pay + bonus based on company performanceAnnual Tribe Appreciation Tour, holiday & volunteer eventsUpward mobility - we promote from within 80% of the timeWhen you win, you own it—our Employee Ownership Program lets you share the upsideTuition Reimbursement Program - we invest in your development!Work-life balance - 2 weeks PTO and 6 paid holidaysUS: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leaveCanada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance