Product Training Manager

Vivreau; Hoboken (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Vivreau North America is seeking a Product Training Manager to lead all aspects of product training for internal technicians, service partners, and distributors. You will design and implement a comprehensive training strategy, create learning pathways, and ensure programs meet company standards and customer experience objectives.

You will own face-to-face and remote training delivery, develop scalable knowledge resources, and partner with Product Management, Technical Services, and Operations to

Qualifications

• Strong ability to design and deliver product and technical training.
• Excellent written and verbal communication skills.
• Experience with instructional design and learning management is a plus.

Responsibilities

• Develop and implement a comprehensive product training strategy.
• Create structured learning pathways for technicians, partners, and distributors.
• Ensure training aligns with standards, service expectations, and customer experience.

Job description

At Vivreau North America, and our sister company Mavea, we have a clear vision and mission to deliver high-quality water in a sustainable, environmentally responsible, and health-promoting way. With over 15 years in North America and backed by our parent company Brita SE in Germany, we are poised to expand on our business across the continent.

Vivreau embraces this simple idea: local water can be transformed to be even better than the heavily marketed bottled stuff, and at a tiny fraction of the footprint. Vivreau dispensers provide delicious, micro-filtered still, sparkling, and hot water without the need for plastic bottles or cans, making us a key partner to the Fortune 500, premium hospitality providers and healthcare. Vivreau’s Professional Filters are prevalent in coffee shops and cafes North America-wide, ensuring perfectly balanced ingredient water for coffee, espresso, tea, and combi-steam ovens. Together with our sister company Mavea, which is geared to the consumer market, we have kept billions of plastic bottles out of the landfill.

We are making a difference in the world and are looking for value-focused people to join us!

Currently, we’re looking for a Product Training Manager to join our sales team.

Key Responsibilities:

• Develop and implement a comprehensive product training strategy that supports organizational goals, product launches, service excellence, and operational readiness.
• Create structured learning pathways for internal technicians, customer-facing teams, service partners, distributors, and other relevant stakeholders.
• Ensure training programs are aligned with company standards, service expectations, technical requirements, and customer experience objectives.
• Identify technical capability gaps and build training plans to strengthen knowledge, confidence, and consistency across the network.
• Partner with Service leadership to ensure training activity supports business priorities, operational performance, and long-term service strategy.

Face-to-Face Training Ownership

• Design and deliver engaging classroom, workshop, and hands-on training programs for internal teams, service partners, and distributors.
• Ensure technicians and relevant stakeholders are fully equipped to install, maintain, troubleshoot, and support equipment in accordance with company standards.
• Deliver practical, scenario-based training that strengthens technical understanding, service quality, and right-first-time execution.
• Adapt training delivery to suit different audiences, experience levels, and regional requirements.
• Ensure all face-to-face training sessions are well-prepared, structured, documented, and supported by appropriate materials, equipment, and assessments.
• Own and continuously improve all remote learning initiatives, including e-learning modules, webinars, virtual workshops, certification programs, and digital knowledge resources.
• Ensure remote training content is structured, accessible, easy to follow, and consistently delivered across all regions and partner networks.
• Maintain a library of digital training resources that supports product knowledge, procedures, troubleshooting, service standards, and technical best practices.
• Use feedback and training data to improve the quality, accessibility, and effectiveness of remote learning programs.
• Support the development of scalable training solutions that allow new and existing teams to remain technically current.

Training Quality & Consistency

• Establish and maintain standardized training frameworks, certification programs, competency assessments, training materials, and delivery methods.
• Ensure consistent product knowledge, technical capability, and service execution across internal teams, external partners, and distributors.
• Create clear standards for training completion, knowledge validation, and technical competency.
• Review and update training materials regularly to ensure accuracy, relevance, and alignment with current products, processes, and service requirements.
• Monitor consistency of training delivery to ensure all audiences receive the same quality of information and practical guidance.

Product Launch Readiness

• Partner with Product Management, Technical Services, Customer Success, Operations, and Service leadership teams to develop and deliver training plans for new product introductions.
• Ensure internal teams and service partners receive the knowledge, tools, and resources required to support successful product launches.
• Create product launch training packages, including product overviews, technical guides, installation instructions, troubleshooting resources, and competency assessments.
• Support launch readiness by identifying training requirements early and ensuring relevant teams are fully prepared before products enter the market.
• Capture feedback from launch activity and use it to improve future training programs and product support materials.

Technical Knowledge Management

• Maintain training documentation, technical resources, knowledge bases, troubleshooting guides, installation procedures, and best-practice materials.
• Ensure all technical training content remains current, accurate, accessible, and aligned with product and service standards.
• Work with Technical Services and Product Management to validate technical content before release to internal teams or external partners.
• Ensure version control, document ownership, and regular review cycles are in place for all key training materials.
• Translate technical information into clear, practical guidance that can be easily understood and applied by different audiences.

Performance Measurement & Capability Development

• Monitor training effectiveness through competency assessments, certification completion rates, field performance metrics, participant feedback, and service quality indicators.
• Use training data and operational insights to identify areas where additional coaching, refresher training, or content updates are required.
• Measure the impact of training on service performance, technical consistency, first-time fix capability, installation quality, and customer outcomes.
• Develop reporting that provides visibility of training completion, capability gaps, and improvement opportunities.
• Continuously improve training content, delivery methods, and learning tools based on measurable outcomes and stakeholder feedback.

Cross-Functional Alignment

• Work closely with Product Management, Customer Success, Technical Services, Operations, and Service leadership teams to align training content with technical standards, customer requirements, operational processes, and business objectives.
• Act as a key link between product knowledge, field execution, and customer experience.
• Share insights from training sessions, technician feedback, recurring technical questions, and field challenges with relevant internal teams.
• Support continuous alignment between training requirements, product development, service processes, and customer expectations.
• Ensure all stakeholders are informed of training priorities, upcoming programs, launch requirements, and technical knowledge updates.
• Identify skills gaps, emerging training needs, recurring technical challenges, and opportunities for capability enhancement.
• Drive continuous improvement of training programs, learning tools, certification pathways, and technical development resources.
• Use feedback from technicians, service partners, distributors, and internal teams to improve the relevance and effectiveness of training.
• Recommend process improvements that reduce repeat technical issues, improve service quality, and strengthen customer outcomes.
• Stay informed of product changes, industry trends, training methodologies, and best practices to keep the training approach current and effective.
• Product Training Expertise: Ability to design, deliver, and continuously improve product and technical training programs.
• Technical Understanding: Strong technical knowledge with the ability to understand, explain, and train others on product functionality, installation, maintenance, and troubleshooting.
• Communication Skills: Excellent verbal and written communication skills, with the ability to translate technical information into clear, practical guidance.
• Facilitation Skills: Ability to deliver engaging face-to-face and remote training sessions for different audiences and technical skill levels.
• Instructional Design: Ability to create structured training materials, learning pathways, assessments, and certification programs.
• Knowledge Management: Ability to maintain accurate technical documentation, training resources, knowledge bases, and best-practice materials.
• Performance Analysis: Ability to measure training effectiveness, interpret feedback, identify capability gaps, and implement improvements.
• Collaboration: Ability to work effectively with Product Management, Technical Services, Customer Success, Operations, Service leadership, and external partners.
• Organization & Planning: Ability to manage multiple training programs, product launch requirements, deadlines, and stakeholder needs.
• Continuous Improvement Mindset: Ability to identify opportunities to improve training quality, service execution, technical capability, and customer outcomes.
• Attention to Detail: High level of accuracy when creating training materials, technical documentation, assessments, and reporting.
• Adaptability: Flexibility to respond to changing product requirements, business priorities, regional needs, and technical developments.

What you can expect from us:

• The opportunity to work with a progressive, fun company that ensures a safe and productive environment.
• Competitive Health Benefits package and paid sick time and vacation time
• Company matching retirement savings plan
• Growth culture with many opportunities to develop both personally and professionally