Product Technology Specialist - Ford

Germain-Automotive-Partnership-1; Columbus (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Weekly Pay

Employee Discounts

401K

Life Insurance

Short and Long-term Disability

Job summary

Germain Ford in Columbus, Ohio seeks a Technology Product Specialist/Sales Assistant to help customers with vehicle tech, pair their devices, and integrate FordPass. You will support sales staff at events and in daily operations, demonstrating features and guiding first-time buyers and loyal customers alike.

The role emphasizes strong communication, organization, and customer service, with a professional appearance and resilient sales approach.

Qualifications

• A valid driver's license is required.
• Ability to pass a pre-employment background check and drug screening is required.

Responsibilities

• Show customers how to use vehicle technology, pair phones, and sync FordPass.
• Demonstrate charging EVs at home and in public.
• Review towing and trailer features for trucks and SUVs.
• Assist Sales Consultants with contacting clients, scheduling, and follow-up calls.
• Aid in organizing and arranging vehicle inventory on the lot.
• Serve as liaison between the sales department and our clients.
• Present the full vehicle lineup with top options.
• Arrange test drives and ride along to demonstrate features.
• Maintain professionalism, energy, and strong communication.
• Stay focused and resilient in sales.
• Dress professionally.
• Attention to detail in a fast-paced environment.
• Excellent customer service skills.
• Prior automotive experience is not required but may help.

Skills

Customer service

Communication

Organization

Sales support

Job description

This position will serve as a support function to our customers in troubleshooting and education of their vehicle technology.

This person will also serve as an in-house expert to our sales staff as the manufacturer roles out new features. It will involve working with customers on our service customers, car buyers as well as being available for questions at our product training events.

You will be asked to fully understand and teach basic functionality of vehicle features as well as effectively communicate to the most loyal repeat customers as well as our first-time buyers.

Technology Product Specialist/Sales AssistantDuties and Responsibilities:

• Help show customers how to use the technology in their vehicle, pair their phone to their new vehicle, and sync their FordPass account to their new vehicle.
• Demonstrate to customers how to charge electric vehicles at home and in public.
• Review and illustrate how to tow and trailer with our lineup of trucks and SUVs.
• Assist Sales Consultants with contacting clients, scheduling appointments, and follow up phone calls with clients after a purchase has been made.
• Aid the sales staff with organizing and arranging our vehicle inventory on the lot.
• Serve as a liaison between the sales department and ourclients.
• Must be familiar with the entire vehicle line-up to present customers with top-of-the-line products and a variety of options.
• Arrange test drives for customers and ride along to demonstrate the features and options of the car.
• Must be polite, professional, energetic, and presentable, with strong communication, organization, and customer service skills.
• Maintain focus and a positive attitude and must be resilient in your sales efforts.
• Professional dress in a neat and business-like manner.
• Strong attention to detail, ability to work in a fast-paced environment.
• Effective communication and customer service skills.
• Prior automotive experience is not required but may be a plus.

Benefits Overview:

Germain Ford is proud to offer the following benefits for our employees:

• Medical Insurance
• Vision Insurance
• Weekly Pay
• Employee Assistance Program
• 401K
• Life Insurance
• Short and Long-term Disability Insurance
• Paid time off
• Employee Discounts
• State of the art technology

Location(s)

7250 Sawmill Road, Columbus , Ohio 43235 , United States

Requirements

• A valid driver's license is required
• Ability to pass a pre-employment background check and drug screening is required

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