Product Technical Support Engineer (remote)

YDU JC Air Cond & Ref Inc.- Dubai; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Johnson Controls is hiring a Product Technical Support Engineer for our Data Center Accounts, a remote position for US-based candidates. You will deliver day-to-day technical support via site visits, phone, fax, or email, and drive product reliability through continuous improvement processes.

The role requires a engineering degree or equivalent with 2+ years in HVAC&R, or 6+ years of related technical experience, plus strong problem-solving and teamwork. Competitive benefits apply.

Qualifications

• Bachelor’s degree in Engineering or related field is required.
• 2+ years’ experience in the role or 6+ years of technical HVAC&R experience if no degree.
• Experience supporting data center accounts and field service is advantageous.

Responsibilities

• Provide day-to-day technical support to Field Sales & Service and Data Center Accounts globally.
• Create test plans to validate new or existing product equipment offerings.
• Collaborate with quality management and engineering to improve lifecycle cost.

Skills

Analyze complex product systems

Troubleshoot HVAC&R systems

Customer-facing support

Education

Bachelor’s degree in Engineering or related field

6+ years technical experience with HVAC&R if no degree

Job description

About Johnson Controls

About Johnson Controls Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What you will do

Johnson Controls is hiring! Our Product Technical Support Engineer provides technical support to the Field Sales & Service organization, as well as our Data Center Accounts, across all chiller product offerings. This is a remote position for US based candidates! How you will do it Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.Product Technical Support Engineer provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to create test plans to prove out new and or existing product equipment offerings.Maintains effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – the fundamentals; making our results widely available and easily accessible.Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

What we look for

Required Must be able to travel up to 10% Bachelor’s degree in Engineering or a related Technical/Scientific field required and 2+ years’ experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products.

Analyze and solve complex product system problems.

Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

SALARY RANGE

$90,000 - $130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #LI-REMOTE

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.