Product Systems Analyst

Stearns Financial Services, Inc.; Northern (KY); Hybrid; USD 81,000 - 106,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k Plan

Healthcare (Medical, Dental, Vision)

Paid Parental Leave

Family Care Reimbursement

PTO 13–23 days

Sick Time 10 days

11 Paid Holidays

Tuition Assistance

Job summary

The Product Systems Analyst supports the implementation, maintenance, and continuous improvement of the Bank's deposit products and digital banking platforms. Working closely with Product Managers and cross-functional business partners, this role assists with system configuration, testing, documentation, issue resolution, and ongoing product support.

The Product Systems Analyst will assist with the full product lifecycle while developing expertise in the Bank’s systems, vendors, and digital

Qualifications

• Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field, or equivalent work experience.
• 1–3 years of experience in banking, financial services, business analysis, operations, or technology support.
• Strong analytical and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support the administration of deposit and digital banking platforms.
• Assist with system configuration and maintenance under the direction of senior team members.
• Help monitor system performance and identify opportunities for improvement.
• Research and troubleshoot product or system issues.
• Escalate issues to vendors or internal support teams when appropriate.
• Cross functional collaboration with Operations, Compliance, Vendor Management, etc.
• Develop test plans and test cases for new products and software releases.
• Execute UAT and document results.
• Identify, document, and track system defects.
• Verify successful implementation of product enhancements before production release.
• Support implementation activities for new products and services.
• Coordinate implementation timelines and project tasks.
• Help validate product configurations and setup.
• Participate in post-implementation reviews and issue resolution.
• Create and maintain SOPs, user guides, system docs, testing docs, and product references.

Skills

Analytical skills

Organizational skills

Strong communication

Excel proficiency

Multitasking

Education

Bachelor's degree in Business, Finance, IS, CS

Tools

Microsoft Office

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Product Systems Analyst

Full Time Remote, US

8 days ago Requisition ID: 1308

Salary Range: $81,000.00 To $106,000.00 Annually

At Stearns Bank, we’re helping people, entrepreneurs, small businesses, and local communities nationwide reach their full financial potential. Sound like something you want to be a part of? If so, we’re currently looking for a Product Systems Analyst. This is a Connected Mobile Work Environment.

Come see how we’re doing business unusual and charting our own path to reimagine a more inclusive financial services and banking ecosystem for all.

BENEFITS

Stearns Bank understands and respects that everyone is managing unique career, family, and wellness needs. That’s why we offer industry-leading benefits to employees to help them live healthy lives and bring their full selves to work every day. Benefits may vary for part-time positions. Some of those benefits include:

Employee Stock Ownership Plan & 401k Plan

Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)

12-week Paid Parental Leave and Medical Leave: With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child.

$5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance

PTO from 13 to 23 days depending on tenure. Cashout and Carryover options

10 Days Sick Time

11 Paid Holidays

2 Days Self Allowance Time

Tuition Assistance

For this position, we anticipate a salary range between $81,000 - $106,000.Final employment offers will be dependent upon the selected candidate’s relevant qualifications and experience.

JOB SUMMARY

The Product Systems Analyst supports the implementation, maintenance, and continuous improvement of the Bank's deposit products and digital banking platforms. Working closely with Product Managers and cross-functional business partners, this role assists with system configuration, testing, documentation, issue resolution, and ongoing product support. The Product Systems Analyst will assist with the full product lifecycle while developing expertise in the Bank’s systems, vendors, and digital solutions.

RESPONSIBILITIES

Product & System Support

• Support the administration of deposit and digital banking platforms.
• Assist with system configuration and maintenance under the direction of senior team members.
• Help monitor system performance and identify opportunities for improvement.
• Research and troubleshoot product or system issues.
• Escalate issues to vendors or internal support teams when appropriate.
• Cross Functional Collaboration with Operations, Compliance, Vendor Management, Etc.

Testing & Quality Assurance

• Assist in developing test plans and test cases for new products, system enhancements, and software releases.
• Execute User Acceptance Testing (UAT) and document results.
• Identify, document, and track system defects.
• Verify successful implementation of product enhancements before production release.

Product Implementation

• Support implementation activities for new products and services.
• Assist with coordinating implementation timelines and project tasks.
• Help validate product configurations and setup.
• Participate in post-implementation reviews and issue resolution.

Documentation

• Create and maintain:
  • Standard operating procedures
  • User guides
  • System documentation
  • Testing documentation
  • Product reference materials
• Assist in managing relationships with technology vendors.
• Track support tickets and implementation requests.
• Participate in vendor meetings and product demonstrations.
• Stay informed on new product features and system capabilities.

QUALIFICATIONS

Required

• Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field, or equivalent work experience.
• 1–3 years of experience in banking, financial services, business analysis, operations, or technology support.
• Strong analytical and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience working in a financial institution.
• Familiarity with digital banking platforms or banking operations.
• Experience with software testing or quality assurance.
• Interest in technology, process improvement, or product management.

REQUIREMENTS

• Occasionally lift and/or move up to 10 lbs.
• Literacy in English.
• Ability to sit for extended periods of time, twist, bend, sit, walk use hands to twist, handle or feel objects, tools, or controls, such as computer mouse, computer keyboard, calculator, stapler, telephone, staple puller, etc., reach with hands and arms, balance, stoop, kneel, talk, or hear.
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

THE COMPANY

Founded in 1912, Stearns Financial Services Inc. (SFSI) is a $3.2 billion, independently owned financial institution with locations in Minnesota, Florida and Arizona, and over 35,000 small business customers nationwide. Specializing in affordable housing financing, USDA and SBA lending, and small business and equipment financing, Stearns Bank is regularly recognized as one of the country’s top-performing banks and “Best Banks to Work For” by American Banker .

As a Star Tribune Top Workplaces award recipient and an award recipient of the Minnesota Business Magazine 100 Best Places to Work in Minnesota, Stearns takes pride in their team and holds their employees in extremely high regard. We offer a competitive salary and benefit package including our Employee Stock Ownership Program-one of the best long-term incentive programs in the nation. To learn more about Stearns Bank, visit www.StearnsBank.com

EQUAL OPPORTUNITY EMPLOYER /AFFIRMATIVE ACTION PLAN

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, or creed, religion, sex, marital status, familial status, sexual orientation, national origin, age, disability, veteran’s status, status with regard to public assistance, or any other class protected by Federal, State, local laws governing nondiscrimination in employment.