Product Support / Training Specialist Senior

Camira; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services company is seeking an experienced Product Support/Training Specialist Senior at Scott AFB, Illinois. The role involves supporting software applications, providing user training, and troubleshooting issues related to the MAF Graduate Training Integration Management System (GTIMS). Candidates should have at least three years of relevant experience and an active SECRET clearance. Competitive salary and comprehensive benefits package offered.

Benefits

Health, Dental and Vision Insurance

Life and Disability Insurance

Company Sponsored 401(k) w/ Safe Harbor Match and Profit Share

Paid Time Off

10 Annual Paid Holidays (6 Fixed/4 Flexible)

Training/Seminars

Qualifications

• Three or more years knowledge/experience as a user or product support specialist with Training Management Systems Software.
• Active SECRET clearance required.

Responsibilities

• Provide expert-level troubleshooting support to resolve user issues.
• Track and respond to user issues in concert with other elements of the MAF GTIMS support team.
• Provide training to users where applicable.

Skills

User support

Problem-solving

Teamwork

Education

Relevant bachelor’s degree in IT-related field

Job description

Product Support / Training Specialist Senior

Camira is an IT Engineering and Technical Analysis Services company. We are experts in system design, development, testing and deployment and have extensive experience in planning, scheduling, project management and program execution. Our team is built around industry experts, military veterans and professional engineers. At Camira we are dedicated to supporting the mission of the Department of Defense (DoD) and government agencies.

Camira has an opportunity for a full-time, experienced Product Support/Training Specialist Senior at Scott AFB in Illinois. This position supports software applications for the MAF (Mobility Air Force) Graduate Training Integration Management System (GTIMS) program. The candidate will be responsible for assisting users in support of complex software system applications and provide training as needed.

The Product Support/Training Specialist Senior must be able to apply ingenuity, teamwork, and problem-solving skills when handling assignments. The Product Support/Training Specialist Senior will also assist in the development of documentation for system functionality and applications.

Responsibilities

• Provide expert-level troubleshooting support to resolve user issues.
• Assist users via virtual communications or in-person
• Work with the MAF GTIMS support team to ensure viability and integrity of the system.
• Track and respond to user issues in concert with other elements of the MAF GTIMS support team.
• Provide training to users where applicable.
• Create and update user documentation.

Requirements

• Three or more years knowledge/experience as a user or product support specialist with Training Management Systems Software.
• Active SECRET clearance required.
• Relevant work experience and/or bachelor’s degree in an IT-related field.

Benefits

Camira provides competitive salaries and an excellent compensation package to include:

• Health, Dental and Vision Insurance
• Life and Disability Insurance
• Additional Optional Life Insurance
• Company Sponsored 401(k) w/ Safe Harbor Match and Profit Share
• Paid Time Off
• 10 Annual Paid Holidays (6 Fixed/4 Flexible)
• Training/Seminars

Camira is a Women Owned Small Business (WOSB) and is proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, military or veteran status, disability or any other protected class.

Job Location

Scott AFB in Illinois