Product Support Specialist – Industrial and Mobile Thermal Systems

HYDAC USA; Denver (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

HYDAC USA is seeking a Technical Product Support Specialist to provide expert technical assistance to customers and distributors. This mid-senior level role involves ensuring optimal product selection and integration while delivering exceptional customer support. Candidates should have an associate degree or equivalent experience in technical product support, along with strong analytical and communication skills.

Qualifications

• Associate degree in applied sciences or equivalent experience.
• Five years of relevant technical experience in product support or fluid power solutions.

Responsibilities

• Provide technical product support to customers and distributors.
• Assist application engineers in delivering technical solutions.
• Collect and document customer requirements and feedback.

Skills

Technical documentation comprehension

Analytical skills

Organizational skills

Time management

Reading hydraulic/electronic schematics

Knowledge of manufacturing processes

Software proficiency

Education

Associate degree in applied sciences

Five years of relevant technical experience

Job description

Product Support Specialist – Industrial and Mobile Thermal Systems

HYDAC, a global leader in fluid power solutions, is seeking a Technical Product Support Specialist to provide expert technical assistance to customers, distributors, and HYDAC personnel. This role is essential for ensuring the correct selection, sizing, pricing, and availability of HYDAC products while delivering outstanding customer support.

The Product Support Specialist will assist application engineers and field sales teams in addressing customer needs, gathering technical requirements, and ensuring smooth product integration. Success in this role requires strong problem-solving skills, effective communication, and initiative to support various customer projects.

Responsibilities

• Provide technical product support to customers, distributors, and HYDAC personnel, ensuring optimal product selection and sizing.
• Assist application engineers and field sales teams (distributors and outside sales) in delivering technical solutions.
• Supply pricing and product availability details to customers and log quotes efficiently.
• Collect and document the voice of the customer, providing insights to Product Management and Application Engineers.
• Participate in customer meetings, gather parameters, and assist in sizing coolers and selecting solutions.
• Develop and maintain customer project-related metrics to track performance and improvements.
• Communicate frequently with internal teams to ensure seamless collaboration on customer projects.
• Take initiative and make decisions to support customer needs while adhering to quality standards.
• Perform additional duties as required to enhance product support.

Skills & Attributes

• Strong ability to read, write, and comprehend technical documentation at an above-average level.
• Excellent analytical, organizational, and time management skills.
• Ability to schedule tasks and coordinate cross-functional teams effectively.
• Proficiency in reading and interpreting drawings, hydraulic/electronic schematics.
• Knowledge of manufacturing and quality processes, ensuring technical feasibility and compliance.
• Proficiency in various software platforms, including spreadsheet and word processing tools, database management systems, internet-based technical resources, project management software, and proprietary sizing software tools.
• Ability to travel up to 10%, including overnight stays and trade shows as required.

Experience & Education

• Associate degree in applied sciences or a minimum of five years of relevant technical experience within HYDAC or a similar organization.
• Demonstrated expertise in technical product support, fluid power solutions, and customer engagement.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Machinery Manufacturing