Product Support Specialist III: 25-07135

Akraya, Inc.; Portland (OR); Hybrid; USD 103,320 - 110,208; Full time

Job summary

A leading IT staffing firm in Portland, OR, seeks an Advanced Autodesk Fusion Specialist for a hybrid role. The ideal candidate will leverage their expertise in Autodesk Fusion and excellent customer service skills to enhance IT operations and resolve complex issues. With 2-5 years of relevant experience, the role involves customer interaction through various channels and requires strong teamwork and communication abilities. Join us to make a significant impact.

Qualifications

• 2-5 years of relevant industry experience, preferably in Fusion and CAM workflows.
• Strong troubleshooting and analytical skills with excellent English communication.
• Fluency in additional languages is a bonus.

Responsibilities

• Analyze and evaluate IT systems operations utilizing Autodesk Fusion.
• Determine user needs and recommend system improvements.
• Direct customer interaction to resolve issues.

Skills

Autodesk Fusion

Customer Service

CAM

CNC Programming

Job description

Product Support Specialist III: 25-07135

2 days ago Be among the first 25 applicants

Primary Skills: Specialist- Expert, Autodesk Fusion (Expert), CAM (Advanced), CNC Programming (Intermediate), Customer Service (Advanced)

Contract Type: W2

Duration: 5+ Months

Location: Portland, OR

Pay Range: $75 to $80/hour

Job Summary

We are seeking an Advanced Level Autodesk Fusion Specialist for a hybrid role based in Portland, OR, focusing on leveraging Autodesk Fusion capabilities to enhance IT systems operations within our dynamic team. The ideal candidate will directly engage with customers through various communication channels and utilize their expert Fusion skills alongside a strong customer service mindset to solve complex issues. This position requires a blend of technical prowess in Autodesk Fusion and CAM, teamed with excellent communication and teamwork abilities.

Key Responsibilities

• Analyze and evaluate IT systems operations utilizing Autodesk Fusion.
• Determine user needs and requirements to recommend system improvements.
• Direct customer interaction via email, phone, and chat to resolve issues.
• Follow proper documentation workflows and case management practices.
• Work under immediate supervision, reporting to a project leader or manager.

Must-Have Skills

• High-level proficiency with Autodesk Fusion.
• Excellent customer service soft skills.
• Positive team collaboration mindset.

Domain or Industry Experience

• 2-5 years of relevant industry experience, with a preference for candidates possessing experience with Fusion, CAM workflows (e.g., Fusion 360 CAM, PowerMill), CNC Programming, Machining or Machine Setup.
• Familiarity with FEA/CAE tools is considered a plus.
• Strong troubleshooting and analytical skills, alongside exemplary written and verbal English communication capabilities, are required. Fluency in additional languages is a bonus.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized as Inc’s Best Workplaces 2024 and Silicon Valley’s Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor’s Best Places to Work (2023 & 2022).

We’re industry leaders in IT staffing, providing solutions to Fortune 100 companies. Join Akraya today and let us help you find your dream career.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting