Product Support Specialist I - Smart Maintenance

Remote Jobs; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A dynamic real estate technology company is seeking a customer support representative to assist with maintenance requests and improve customer experiences. This remote role offers flexibility, career advancement, and a supportive team culture. Candidates should have experience in customer service and strong communication skills. The position requires the ability to work weekends and holidays as part of a 24/7 support operation.

Benefits

Opportunity for career advancement

Flexible remote work environment

Access to innovative tools

Qualifications

• 1-2 years of experience in a customer service, help desk, or tech support role.
• Ability to work weekends and holidays as part of a 24/7/365 support operation.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the final line of support for incoming maintenance requests.
• Use critical thinking to assess work order details.
• Communicate clearly and empathetically with vendors and residents.

Skills

Customer service experience

Technical support skills

Strong communication skills

Critical thinking

Tools

Support tools (e.g. Slack, Google)

Job description

Overview

Employer Industry: Real Estate Technology

Why consider this job opportunity

• Salary up to $23.65 per hour
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Engage in meaningful work that helps improve customer experiences
• Supportive and collaborative team culture
• Access to innovative tools and technology in the real estate industry

What to Expect (Job Responsibilities)

• Serve as the final line of support for incoming maintenance requests, identifying and clarifying key issues with residents
• Use critical thinking to assess work order details and decide next steps in accordance with service expectations
• Communicate clearly and empathetically with vendors, property managers, and residents to ensure transparency and trust
• Support maintenance-related text and online queues as needed to meet shifting demand
• Contribute to process improvement by providing feedback on trends, pain points, and opportunities for optimization

What is Required (Qualifications)

• 1-2 years of experience in a customer service, help desk, or tech support role
• 1 year of remote call center experience
• Ability to work weekends and holidays as part of a 24/7/365 support operation
• Previous experience in maintenance services, property management, or work order systems
• Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications)

• A quiet, dedicated home workspace suitable for remote work
• Proficiency using support tools and platforms (e.g. Slack, Google, etc.) in a queue-based environment
• Detail-oriented with strong organizational skills
• Adaptable to quickly shifting priorities in a fast-paced environment
• Collaborative mindset, enjoying teamwork and learning from others

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