Product Support Specialist I - Remote (FE)

Xplor; Atlanta (GA); Remote; Full time

Job summary

A leading technology solutions provider seeks a Product Support Specialist I for a fully remote role. The position involves responding to customer inquiries, improving technical documentation, and collaborating with product teams. Candidates should have at least two years of experience in technical support, with strong communication skills and proficiency in Microsoft Office. Opportunities for career advancement and a flexible work environment are offered.

Benefits

Access to free mental health support

Generous parental leave

Flexible working arrangements

Potential for discretionary bonus

Qualifications

• Minimum of 2 years in technical and customer support, preferably tech/SaaS.
• Previous remote work experience required.
• Strong desire to help customers and willingness to learn new tools.

Responsibilities

• Respond to customer inquiries regarding software usage.
• Log all customer interactions and support requests.
• Collaborate with the Product team based on customer feedback.

Skills

Effective written and verbal communication

Analytical and data-oriented problem solving

Proficiency with Microsoft Office products

Tools

QuickBooks

Salesforce

Job description

Product Support Specialist I - Remote (FE)

Employer Industry: Technology Solutions for Small and Medium-Sized Businesses

Why consider this job opportunity:
- Hourly rate of $21.00
- Potential for a discretionary bonus
- Fully remote position with flexible working arrangements
- Opportunity for career advancement and growth within the organization
- Access to free mental health support and generous parental leave
- Commitment to diversity and inclusion initiatives

What to Expect (Job Responsibilities):
- Respond to customer inquiries regarding software usage and troubleshoot any related issues
- Provide information on available product training resources and improve technical documentation
- Log all customer interactions and support requests for record-keeping and reporting
- Collaborate with the Product team to enhance software based on customer feedback
- Support colleagues and assist with special projects as needed

What is Required (Qualifications):
- Minimum of 2 years of experience in technical and customer support, preferably in the technology/SaaS industry
- Proficiency with Microsoft Office products
- Effective written and verbal communication skills
- Analytical and data-oriented approach to problem-solving
- Previous remote work experience and ability to manage multiple responsibilities

How to Stand Out (Preferred Qualifications):
- Experience with QuickBooks and Salesforce
- A positive attitude with a strong desire to help customers
- Tech-savvy with a willingness to learn new tools and systems

#TechnologySolutions #RemoteWork #CustomerSupport #CareerGrowth #DiversityAndInclusion

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

We are the first global company integrating smart software, seamless payments, and Commerce Accelerating Technologies. We help our customers achieve more growth, faster.

Notice

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