Product Support Specialist - East Texas and Louisiana - Remote in Territory

Terex Corporation; United States; Remote; USD 79,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Product Support Specialist, where you will provide expert technical support and service advice for Genie Aerial Work Platforms. This role involves engaging with customers to resolve concerns, assist with training, and ensure safe product operation. With a focus on quality and continuous improvement, you will travel throughout East Texas and Louisiana, making a significant impact in the field. Embrace the opportunity to work within a collaborative environment that values diversity and inclusion while contributing to a company that is passionate about improving lives through innovative equipment solutions.

Benefits

Paid Vacation

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Performance Bonus

Qualifications

• 3+ years of experience in field service or technical customer support.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provide technical support and service advice for Genie AWP products.
• Assist customers with service training and safe operation of equipment.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Customer Support

Knowledge of Construction Equipment

Education

High School Diploma or Equivalent

Tools

Computers

Hand Tools

Digital Devices

Job description

Job Description:

Position Title: Product Support Specialist

Location: East Texas, Louisiana

Reporting To: Regional Product Support Manager

Travel Required: 70%

This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the East Texas and Louisiana territory and the selected candidate must reside in one of these areas.

Main Duties and Responsibilities

• Identifies and resolves customer concerns with Genie AWP products
• Assists customers with their service training needs and information
• Assists engineering as requested with the improvement and development of Genie AWP products
• Assists all customers with the safe and proper operation of Genie AWP products
• Requires up to 70% travel (fleet vehicle provided) in East Texas and Louisiana

Required Qualifications

• Must be located in one of the states in the territory - East Texas or Louisiana
• High school diploma or equivalent
• 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)
• Must have strong interpersonal and communication skills
• Valid driving license with clean driving records
• Knowledge of construction equipment

Preferred Qualifications

• Excellent problem-solving skills
• Great attitude and high energy
• Excellent learning and training skills
• Can work independently or in a team environment
• Detail oriented with strong problem-solving skills
• The ability to manage multiple tasks despite frequent interruptions
• Strong orientation towards quality, safety, and continuous improvement
• Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support
• Hands-on knowledge of Genie product line is desirable
• Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices)
• Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products

The salary range for this position is $79,200.00 - $90,000.00 USD. The salary range may be higher or lower depending on the applicant's location. In addition to base salary, this position is eligible for a performance bonus.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department at [e-mail].

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.