Product Support Specialist - Capital Equipment & Furnishings

Medline; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading company is seeking a Product Support Specialist to provide in-depth knowledge and assist various internal teams. This role involves resolving customer inquiries, accurately researching products, and supporting training initiatives. Ideal candidates will have a high school diploma and at least one year of customer service experience.

Benefits

Health insurance

401(k) contributions

Paid time off

Continuing education & training

Qualifications

• At least 1 year customer service experience.
• Intermediate level skill in Microsoft Excel.

Responsibilities

• Resolve customer/sales requests and collaborate with teams.
• Report product issues and coordinate with Product Managers.

Skills

Customer Service

Microsoft Excel

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Job Summary

Provide in depth knowledge and support to various internal product and sales teams.

Job Description

Responsibilities:

• Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.

• Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.

• Accurately cross-reference and/or research external brands to identify corresponding Medline products.

• Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.

• Report product issues/concerns.

• Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.

• Provide administrative support and respond to sales rep questions as needed.

Required Experience:

Education

• High school diploma or equivalent.

Work Experience

• At least 1 year customer service experience.

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

Preferred Qualifications:

• Bachelor’s degree.

• Previous healthcare experience.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$22.00 - $30.75 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.