Product Support Specialist

Traka (Assa Abloy); United States; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a skilled Product Support Specialist to join their team. This role involves providing essential technical support to airports and field technicians, performing maintenance and repairs on security door products, and training others on installations. The ideal candidate will have a strong background in electronics and mechanics, with a hands-on approach to troubleshooting and problem-solving. If you thrive in a dynamic environment and enjoy working both independently and as part of a team, this opportunity could be the perfect fit for you. Join a company that values expertise and teamwork while making a significant impact in the security industry.

Qualifications

• 5-7 years experience in troubleshooting electronic and mechanical components.
• Knowledge of basic electric power and electro-mechanical assemblies.

Responsibilities

• Provide technical support to airports and field technicians.
• Perform service and maintenance on security products.
• Train field technicians on site for service work and installations.

Skills

Technical Support

Troubleshooting

Installation Skills

Mechanical Knowledge

Electrical Knowledge

Interpersonal Skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

Standard Electronic Test Equipment

Basic Power Tools

Programming Tools

Job description

Product Support Specialist

Record-USA, a subsidiary of ASSA Abloy, is seeking a talented Product Support Specialist/ Service and Installation Technician to support security door products.

REQUIREMENTS:

• Provide technical support to airports and field technicians including after hours remote support;
• Perform service and planned maintenance on security products including repair work by replacing electronic components, drives, controls, and motor gearboxes;
• Train field technicians on site for planned maintenance, service work, and installations;
• Install upgrade kits;
• Install security door systems in the field and interface them with building management systems;
• Troubleshoot electronic and mechanical issues;
• Report and log details of each job.

Knowledge, Skills, and Abilities:

• High School or equivalent, with specialized courses in electronics and/or mechanics;
• 5-7 years of experience in troubleshooting electronic and mechanical components;
• Knowledge of the principles of basic electric power, electronics, and electro-mechanical assemblies;
• Able to use standard electronic and electrical test equipment and basic power tools (drill press, saw, etc.) as well as programming tools on chip level;
• Able to lift 75 pounds;
• Familiar with Microsoft Office tools;
• Able to maintain a safe working environment;
• Must possess a “hands-on” mentality, excellent social and interpersonal skills, be a strong motivated contributor in a team environment but also able to work independently;
• Able to take direction and guidance, and work well within the cooperative culture of Record-USA;
• Required to travel up to 75% around the country.