Product Support Specialist

Rust-Oleum; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Affordable benefits

Company match 401(k) plan

Retirement pension plan

Job summary

Rust-Oleum is seeking a Product Support Specialist in St. Louis, MO to support and evolve their product portfolio in Passive Fire Protection. The role involves managing product quality and performance while complying with industry standards.

Ideal candidates will have fireproofing experience, strong communication skills, and be able to travel up to 20%. A comprehensive benefits package, including a 401(k) plan and pension, is offered.

Qualifications

• 1+ years of experience working with fireproofing products.
• Strong verbal and written communication skills.
• Working knowledge of U.S. fire testing standards.

Responsibilities

• Oversee manufacturing and evaluation of raw materials.
• Perform specialized fire and physical property tests.
• Serve as a technical resource for fireproofing inquiries.

Skills

Fireproofing product knowledge

Verbal and written communication skills

Knowledge of U.S. fire testing standards

Ability to travel

Job description

Product Support Specialist

Location: St.Louis, MO

Summary

Join our team as a Product Support Specialist, where you'll play a key role in supporting and evolving our product portfolio across both organic and inorganic technologies. This position is responsible for maintaining and enhancing products within our Passive Fire Protection (PFP) line—ensuring quality, performance, and innovation that meets customer and industry standards.

Minimum Requirements

• 1+ years of experience working with fireproofing products
• Strong verbal and written communication skills
• Working knowledge of U.S. fire testing standards and failure criteria
• Ability to travel up to 20%

Physical Requirements

• Ability to lift up to 55 pounds
• Exposure to chemicals including, but not limited to: amines, polyamides, isocyanates, epoxies, alkyds, acrylics, and certain inorganic compounds (with appropriate PPE)
• Must pass an annual respirator medical evaluation and pulmonary function test in accordance with OSHA requirements

Essential Functions

• Oversee the manufacturing, evaluation, and implementation of secondary-sourced raw materials into existing products
• Perform specialized testing, including fire and physical property testing, for key customers
• Serve as a technical resource for fireproofing-related inquiries across Carboline manufacturing facilities
• Assess non-conforming or out-of-spec QC batches and determine appropriate next steps
• Partner with technical service teams to support batch extensions for PFP products
• Support expansion of testing and certifications for existing product lines
• Contribute to sustainability initiatives by introducing environmentally conscious raw materials into PFP products
• Collaborate with internal teams and manufacturing sites to ensure compliance with UL/EN quality and fire testing programs
• Document lab results and present key findings to internal stakeholders
• Actively support and promote the company's safety and quality programs

Benefits

We offer a comprehensive benefits package including affordable benefits, a company match 401(k) plan, and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.