Product Support Specialist

Clay; San Francisco (CA); On-site; USD 60,000 - 130,000; Full time

Job summary

A leading company in software development is looking for a Product Support Specialist to enhance customer experience. The role focuses on delivering tailored support while collecting insights to drive product enhancements. Ideal candidates are technically skilled and customer-oriented, ready to thrive in a dynamic environment.

Qualifications

• Technical background to understand and solve product-related issues.
• Proven track record in customer support.
• Excellent communication skills for diverse audiences.

Responsibilities

• Interact closely with customers to maximize product use.
• Gather and analyze customer feedback for product improvement.
• Create content based on user needs to enhance understanding.

Skills

Customer-focused

Technical problem-solving

Communication

Feedback analysis

Job description

Join to apply for the Product Support Specialist role at Clay

Join to apply for the Product Support Specialist role at Clay

About Clay

Clay is a creative tool for growth. Our mission is to help businesses grow — without huge investments in tooling or manual labor. We’re already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality.

About Clay

Clay is a creative tool for growth. Our mission is to help businesses grow — without huge investments in tooling or manual labor. We’re already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality.

We believe that modern GTM teams win by finding GTM alpha—a unique competitive edge powered by data, experimentation, and automation. Clay is the platform they use to uncover hidden signals, build custom plays, and launch faster than their competitors. We’re looking for sharp, low-ego people to help teams find their GTM alpha.

Why is Clay the best place to work in New York?

• Customers love the product (100K+ users and growing)
• We’re growing a lot (6x YoY last year, and 10x YoY the two years before that)
• Incredible culture (our customers keep applying to work here)
• Well-resourced (raised a Series B expansion in January 2025 from investors like Sequoia and Meritech)
  
  

Read more about why people love working at Clay here and explore our wall of love to learn more about the product.

Product Support Specialist @ Clay

Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a support specialist, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product.

This role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences.

What You’ll Do

• Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
• Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
• Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
• Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.
  
  

What You'll Bring

• You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.
• You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
• You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.
• You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business.
• You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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