Product Support Specialist

ThyssenKrupp Bilstein of America; Poway (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading manufacturer of suspension solutions is seeking a Product Support Field Specialist to manage essential support functions and enhance sales force productivity. This remote role requires extensive travel within the U.S. and Canada. Candidates must have a Bachelor's degree, 5+ years of sales experience, and strong interpersonal and negotiation skills. The company offers competitive benefits including health coverage and a 401K matching program.

Benefits

Health, Dental & Vision Coverage

401K matching program

Paid time off

Gym reimbursement

Tuition reimbursement

Qualifications

• 5+ years of sales experience, preferably in aftermarket parts.
• Knowledge of undercarriage systems and parts preferred.
• Ability to work independently and in a team.

Responsibilities

• Manage support functions essential to sales productivity.
• Develop and implement strategic marketing sales plans.
• Support and manage service and product support systems.

Skills

Sales experience

Interpersonal communication

Negotiation skills

Microsoft Office proficiency

Education

Bachelor's degree in business or engineering

Tools

CRM Systems

Job description

Overview

thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. We supply products to Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports customers. Our Aftermarket operations are based out of Poway, CA and our Motorsports operations are based out of Mooresville, NC.

For decades, the name BILSTEIN has been synonymous with high tech in suspension design, driving comfort, and safety. In 1988, BILSTEIN became a division of thyssenkrupp Technologies AG, and a wholly owned subsidiary in 2005, enabling continued tradition of excellence.

Your responsibilities

In this role you will be working with the aftermarket division of Berco. Bilstein and Berco together make up the automotive aftermarket branch of thyssenkrupp. Berco produces mission critical undercarriages for mining, construction, forestry and agriculture machinery. Together with our customers, we create long lasting solutions by combining know-how in design, forging, heat treatment, machining and assembling.

The product support field specialist manages support functions essential to sales force productivity and works in correlation with the Key Account Manager. These duties include promoting, training and supporting the dealer network to enable product sales and process improvement.

This role is a remote role that can be done from many states within the United States. Significant travel, up to 50% of the time, is expected within the U.S. and Canada.

• Works directly with the Global Product Support Manager and the Key Account Manager to refine and implement a sales process.
• Develops and implements strategic marketing sales plans and forecasts to achieve corporate objectives for products and services designated for aftermarket application.
• Supports and manages all service and product support systems and dealer sales enablers.
• Visits end users along with dealers to promote products, special applications and capture VOC and VOC at site level to measure and understand product performance.
• Monitors competitor sales activities.
• Establishes and maintains relationships with key accounts and key strategic partners.
• Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.
• Other duties as assigned.
• Mee ts with key clients, assisting sales representatives and PSSRs at dealer organizations to maintain relationships, train, support and develop product and portfolio knowledge at branch level to enable sales.
• Coordinates liaison between sales department and product support related organizations.
• Prepares technical and commercial materials.
• Acts as main liaison between the dealer and warranty, engineering and other technical support functions.
• Assists other departments within the organization to prepare manuals and technical publications.

Your profile

This role is a remote role that can be done from many, but not all, states within the United States. Significant travel, up to 50% of the time, is expected within the U.S. and Canada.

• Education/Credentials/Certifications
  • Bachelor's degree in business, engineering, mechanical or equivalent experience required
• Experience
  • 5+ years of sales experience, preferably in the aftermarket parts or similar business
  • Knowledge of undercarriage systems and parts preferred
  • Prefer more than 10 years of experience in aftermarket business
• Knowledge, Skills, & Abilities
  • Proficient in English language
  • Ability to work independently as well as with a team
  • Ability to lead through others and build cross-functional teams
  • Demonstrated effective interpersonal communication and negotiation skills
  • The ability to execute strategies focused on organizational growth
  • Knowledge of industrial and office ergonomics
  • Ability to foster and stress the importance of a safety culture
  • Excellent oral and written language skills
  • Excellent problem solving and reasoning ability
  • Excellent interpersonal skills
  • Ability to prioritize and reprioritize based on changing nature of risks
  • Proficient in Microsoft Office (Excel, Word, Powerpoint)

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your benefits

Bilstein has great benefits to offer!

• A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness.
• Multiple competitive Health, Dental & Vision Coverage options.
• 401K matching program.
• Paid time off + 13 paid holidays.
• Paid volunteer hours.
• Tuition reimbursement program.
• Gym reimbursement.
• Company-paid short-term disability and life insurance.
• Internal growth opportunities.
• Employee Assistance Program (EAP).
• Discounted BILSTEIN products.

Contact

We only accept online applications submitted through the "Apply Now" button on this job posting. You can find all current job openings on our career site at: https://jobs.thyssenkrupp.com/en. Thank you for your interest in joining our team!

Notices:

If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection

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