Product Support Specialist

SPX FLOW; Palmyra (Lebanon County); On-site; USD 57,000 - 80,000; Full time

Job summary

A leading company in the engineering sector is seeking a Product Support Specialist to provide customer quotation support and technical design assistance. This role involves extensive customer interaction, ensuring accurate product specifications, and maintaining high standards of customer service. Ideal candidates will have an engineering background with strong problem-solving skills and the ability to convey technical information effectively.

Qualifications

• Minimum two years of experience in relevant field.
• Solid knowledge of Lightnin product capabilities.
• Ability to present technical solutions to customers.

Responsibilities

• Provide process design and mechanical design guidance.
• Conduct detailed design and cost analysis.
• Engage with Sales and Engineering organizations for customer solutions.

Skills

Technical specifications interpretation

Customer communication

Problem-solving

Computer skills

Education

Associates degree in Mechanical or Chemical engineering

Tools

MS Office

SAP

Job description

Requisition ID65813-Posted -AMER-United States-Pennsylvania-Palmyra-Commercial (COMMER)

The Product Support Specialist is the primary interface for customer quotation support to Sales Representatives. The PSE provides dedicated support to assigned Sales Rep. organizations. Support can be by telephone, email or eSales (Web based sales tools). Support can include mixing process design, mixer mechanical design, cost analysis and pricing for special options or custom mixer applications and designs.

PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Provide process design, mixer sizing and selection, and mechanical design guidance for custom mixing applications
• Conduct detailed design and cost analysis, including vendor quotes for materials, for custom solutions
• Respond to RFQ’s from Sales Reps, with technical solutions, pricing, and lead time
• Review, interpret and comment on customer technical specifications provided with RFQ’s
• Maintain quotation logs, schedules and performance measures using assigned tools Refer complex quotes to Applications Engineering group and/or Project Engineering group
• Participate in Quote to Order reconciliation for assigned quotes / orders, resolving any discrepancies between what was quoted and what was ordered.
• Utilize automated sales tools for performing and managing quote and order activities
• Conduct occasional lab tests to develop custom mixing solutions for specific customer products
• Maintain knowledge of Lightnin, PMSL, and Plenty products and processes and applications
• Participate in overall CSST teamwork and recommend process and functional improvements
• Interaction with Sales and Engineering organizations
• Engage in constructive conflict resolution
• Displays, and leads by example, the SPX Leadership standards

SKILLS

• Ability to read, interpret and accurately respond to technical specifications related to mixer applications and mixer design
• Ability to effectively present information and respond to questions from internal personnel, Sales Rep’s and customers
• Solid knowledge of Lightnin product capabilities and limitations
• Knowledge of industry engineering standards and Lightnin capabilities
• Good oral and written communications skills; able to provide succinct and accurate technical communications
• Strong computer skills (MS Office, SAP, other technical applications)
• Knowledge of Lightnin CSST processes and operations/sales capabilities
Good problem solving skills and ability to develop alternatives

EDUCATION AND EXPERIENCE

Associates degree in Mechanical or Chemical engineering field from College or university; and minimum of two years related experience and/or training; or equivalent combination of education and experience.

COMPETENCIES

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Building Customer Loyalty

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Communication

Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions. Engages the audience and helps them understand and retain the message.

Originating action to improve existing conditions and processes; identifying improvement opportunities; generating ideas, and implementing solutions.

Actively identifying new ideas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

Contributing to Team Success

Actively participating as a member of a team to move the team toward the completion of goals.

Initiating Action

Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Managing Work

Effectively managing one’s time and resources to ensure that work is completely efficiently.

Work Standards

Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Anticipated salary range for this position: $57,400/yr to $79,900/yr. The anticipated salary range is what we believe to be the likely base salary range for this position at the time of posting. Actual salary for this position will depend on relevant qualifications, skills, and experience

SPX VALUES

All SPX divisions are committed to the effective use of the SPX Values. It is important that all employees understand and utilize these values when performing the duties of his/her position.

QUALITY

Quality encompasses all aspects of SPX’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.