Product Support Specialist

CAI; Newark (DE); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is looking for a Product Support Specialist for a full-time role based in Newark, DE. The successful candidate will analyze Medicaid processes and provide essential support. Responsibilities include data entry, client communication, and case management. This entry-level position requires attention to detail and proficiency in Microsoft Office.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k retirement account access

Paid sick leave

Qualifications

• One year data entry experience required.
• One year customer service experience required.
• Fluent in English.

Responsibilities

• Conduct in-depth analysis of organizational processes for the Medicaid team.
• Provide day-to-day support to ensure processes are running efficiently.
• Document all case management details using eligibility system.

Skills

Data Entry

Customer Service

Microsoft Office Suite

Problem Solving

Attention to Detail

Written Communication

Verbal Communication

Education

High school diploma or equivalent

Job description

2 days ago Be among the first 25 applicants

Job Summary

As the Product Support Specialist, you will be responsible for conducting in-depth analysis of organizational processes for the Medicaid team, while providing day to day support to ensure processes are running efficiently and effectively.

Job ID Number

R5610

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the Product Support Specialist, you will be responsible for conducting in-depth analysis of organizational processes for the Medicaid team, while providing day to day support to ensure processes are running efficiently and effectively.

Job Description

We are looking for a Product Support Specialist for a full-time, long term opportunity that is onsite in Newark, DE.

What You'll Do

• Learn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistance
• Follow all CAI and State Security requirements
• Access available computer inquiry systems to obtain necessary verifications
• Obtain Medicaid renewals from the client system and disperse work amongst team daily
• Transfer cases to the appropriate pool accordingly
• Speak to clients and transfer their call appropriately
• Work closely with the client to securely collect application documents via digital files (pdf, jpg, etc.)
• Index verifications as necessary
• Keep track of all metrics for the month and present to leadership
• Document all case management details using eligibility system
• Attend one on ones and staff meetings to stay informed about processes and procedures
• Perform added case management responsibilities as needed
  
  

Required

What You'll Need

• High school diploma or equivalent
• One year data entry experience
• One year customer service experience
• Strong proficiency with Microsoft Office Suite
• Outstanding organization skills with strong attention to detail
• Ability to analyze financial calculations.
• Ability to problem solve.
• Strong written and verbal communication skills
• Fluent in English
• Responsible and independent individual that wants to make a difference in the community, working in a team-oriented environment.
• Transportation to/from office, dependable and on-time
• Be available to work a minimum of a Saturday a month, if necessary
  
  

Preferred

• Knowledge of Medicaid or Public Programs of Assistance eligibility
• Strong written and Bilingual communication skills
  
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
  
  

The pay range for this position is $20.00- $22.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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