Product Support Specialist

Opportunity Education; Denver (CO); Remote; USD 50,000 - 70,000; Full time

Job summary

Opportunity Education is seeking a Product Support Specialist to be the first line of support for educators using their ed-tech applications. This role involves resolving technical issues, creating educational resources, and gathering feedback to enhance products, ideally suited for those with a background in K–12 education.

Qualifications

• Experience with edtech tools like Clever and Google Classroom.
• Ability to manage multiple priorities.
• Experience in school technology support or teaching.

Responsibilities

• Serve as primary contact for educators using products.
• Develop resources to assist educators.
• Guide schools through product implementation.

Skills

Technical aptitude

Written communication

Organizational skills

Empathy

Education

Background in K–12 education

Job description

Opportunity Education is looking for a current or former educator to join our product team as the Product Support Specialist. In this role, you will be the front line of support for our ed-tech applications—resolving issues, building self-service resources, and ensuring the smooth technical implementation for schools and teachers. You’ll also play a key role in shaping the future of our tools by gathering teacher feedback and sharing insights with our product team.

Our ideal candidate combines strong writing and technical skills with a deep commitment to supporting teachers and students. This role is a great fi t for someone eager to make an impact in education beyond the classroom.

Key Responsibilities

Technical Support for Educators

• Serve as the primary point of contact for educators using OE’s products, providing timely, friendly support for both technical questions and product adoption best practices.
• Develop and maintain a library of Best Practice Guides and tutorial videos to help educators successfully use OE’s web and mobile applications in their classrooms.
• Create and manage a technical Help Center, offering clear, step-by-step resources for troubleshooting and product usage.
• Set up and manage a customer support platform (email, phone, and ticketing system) to ensure responsive and organized support.
• Collaborate closely with Product and School teams to promote successful product adoption.
• Stay up to date on product updates and assist with testing new features before release.

School Integration Support

• Guide schools through product implementation at the beginning of each school year and semester.
• Support schools with integrations such as Clever, Google Classroom, and Student Information Systems (SIS) to ensure seamless access to our apps and accurate data syncing.
• Provide ongoing technical support to schools to troubleshoot integration and rostering needs.

Feedback & Product Insights

• Coordinate a Denver-based teacher feedback group, including recruiting, onboarding, and maintaining strong relationships with participating educators.
• Plan and facilitate remote and in-person feedback sessions to gather insights on product experience and usability.
• Represent the voice of educators during product planning, drawing on your classroom experience and input from our teacher community.

What We're Looking For

• Location : Fully remote, with preference for a candidate based in the Denver metro area.
• Travel : Ability to travel 20% of the year, especially in August and January to support school implementation.
• Experience :

Background in K–12 education, ideally as a teacher or in school technology support.

Experience with edtech tools and integrations such as Clever, Google Classroom, and SIS platforms.

• Personal Characteristics

Excellent written and verbal communication skills.

Strong organizational skills with the ability to manage multiple priorities.

Technical aptitude and curiosity to learn new tools.

Patient, empathetic approach to helping users troubleshoot technology effectively.

High standard of quality and ability to evaluate own work critically.

Commitment to timeliness and deadlines.

Ability to work productively with interdisciplinary teams.

Ability to work effectively remotely, with a fully remote team.

About Opportunity Education

Opportunity Education (OE) is a non-profit foundation focused on learning innovation in the US and overseas. With a fully remote team of 20+ in the US, and an in-office team of 18 in Tanzania, we create resources, curriculum and tools needed by teachers to enable students to own and drive their learning.

OE was founded by entrepreneur philanthropist Joe Ricketts in 2005 and has served over 1 million students in 11 countries. For more about our work, visit us at www.opportunityeducation.org.

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