Product Support Specialist

ARB 4x4 Accessories USA; Auburn (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

10 paid holidays per calendar year

Accrued leave - 8 paid sick days and 10 vacation days

Life insurance

Paid holidays

Sick leave

Paid vacation

Competitive hourly pay

Job summary

An automotive accessories company in Auburn, WA seeks a motivated Product Support Specialist. The role involves responding to customer inquiries, assisting with product-related questions, and conducting market research. Ideal candidates should possess automotive knowledge and strong communication skills. This full-time position offers competitive hourly pay and benefits including medical, dental, and paid leave.

Qualifications

• Preferred automotive industry experience.
• Ability to diagnose defective products.
• Must have strong analytical skills.
• Courteous and professional phone presence
• Excellent written and verbal skills
• Strong analytical skills
• Knowledge of Zendesk and JDE software is a plus
• Ability to work and thrive in a team environment
• Competitive hourly pay
• Medical, dental, vision, and life insurance
• 10 paid holidays per calendar year
• Accrued leave - 8 paid sick days and 10 paid vacation days yearly

Responsibilities

• Respond to emails efficiently and professionally.
• Assist customers with vehicle-specific questions.
• Conduct market research to understand product comparisons.
• Assisting customers with vehicle specific questions including – fitment, product selection, and product installation
• Reply to live chats on ARB website
• Report on warranty claim data
• Conduct market research to gain understanding regarding how ARB products compare to competitor products
• Utilizing critical thinking to provide solutions/suggestions to customers
• Working closely with other departments as needed including Product Management, Customer Service, Sales, etc.
• Search ARB database for additional installation instructions, product
• Other duties as assigned

Skills

Automotive industry experience

Knowledge of vehicle drivetrains

Excellent written and verbal skills

Strong analytical skills

Courteous and professional phone presence

Zendesk knowledge

JDE software

Tools

Zendesk

JDE software

Job description

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off‑road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.

We are looking to add a motivated individual to our team in the role of Product Support Specialist. A qualified candidate will possess automotive knowledge, be comfortable working with customers via phone and email, and work successfully in a team environment. This is a great opportunity to utilize your automotive and 4x4 product knowledge within an office environment. This is a full time (M-F), in office position, located in Auburn, WA.

Responsibilities include, but are not limited to the following:

• Responding to emails in an efficient and professional manner
• Frequently reviewing Zendesk inbox for new warranty claims and customer inquiries
• Providing quick, detailed, responses to all warranty and product related inquiries
• Assisting customers with vehicle specific questions including – fitment, product selection, and product installation
• Reply to live chats on ARB website
• Report on warranty claim data
• Conduct market research to gain understanding regarding how ARB products compare to competitor products
• Utilizing critical thinking to provide solutions/suggestions to customers
• Working closely with other departments as needed including Product Management, Customer Service, Sales, etc.
• Search ARB database for additional installation instructions, product
• Other duties as assigned

Experience/Skills

• Automotive industry experience preferred
• Knowledge of vehicle drivetrains and various suspension systems preferred
• Ability to diagnose defective products
• Courteous and professional phone presence
• Excellent written and verbal skills
• Strong analytical skills
• Knowledge of Zendesk and JDE software is a plus
• Ability to work and thrive in a team environment
• Competitive hourly pay
• Medical, dental, vision, and life insurance
• 10 paid holidays per calendar year
• Accrued leave - 8 paid sick days and 10 paid vacation days yearly