Product Support Sales Representative

Herk & Associates; New Mexico; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a technical sales representative to support customers in the parts and service sales territory. The successful candidate will carry out various duties including providing on-site technical support, nurturing sales leads, and maintaining customer relationships. This role requires an individual with experience in heavy mobile equipment and excellent interpersonal skills.

Qualifications

• 2-5 years’ experience with heavy mobile equipment in construction/mining.
• Ability to read safety rules and operation manuals.
• Valid New Mexico Class D driver's license.

Responsibilities

• Provide customers with on-site technical support and training.
• Assist in executing sales plans including cold calling.
• Develop and maintain technical publications libraries.

Skills

Technical support

Sales

Interpersonal skills

Problem-solving

Education

Associate’s degree or equivalent

Job description

Description

Represents Mega Corp’s Product Support and Sales Group to customers and other businesses within a parts and service sales territory by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides sales and marketing departments with territory service needs and sales leads information.
• Provide customers with on-site technical support and training for prime product installations.
• Assists in the development and maintenance of technical publications libraries.
• Travels throughout all territories to call on and sell all prime product parts, service and related products.
• Responsible for assisting in executing sales plans to include cold calling, and site visits.
• Works as liaison between MEGA functional departments and customers for service repairs, modifications, parts returns and warranty issues.
• Quotes prices and credit terms and prepares sales contracts for orders obtained. Works with accounting department on required paperwork.
• Prepares reports of business transactions, trip reports and monitors expense accounts.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works in outside weather conditions. The employee occasionally works near moving mechanical parts and in high precarious places.

The employee will be working in facilities and on job sites that may have loud machinery and/or equipment noises.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE AND EDUCATION

2-5 years’ of experience working on heavy mobile equipment in the construction and/or mining industry. This includes working on system hydraulics, pneumatics, electrical and control systems.

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or minimum one year related experience and/or training; or equivalent combination of education and experience.

SKILLS & ABILITIES

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write and edit routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• The employee must have good public contact and interpersonal skills and conduct oneself in a manner that is professional and business-like at all times.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid New Mexico Class D or higher driver’s license with a clean motor vehicle record report.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required sit and talk or hear. The employee frequently is required to stand, walk, sit, use hands and fingers, handle, or feel objects; tools, or controls; reach with hands and arms; climb or balance; and stoop kneel, crouch, or crawl.

The employee must occasionally lift and/or move 75 to 100 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.