Product Support Representative Specialists- GMI Solution

FIS; Jacksonville (FL); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Product Support Representative Specialist in Jacksonville, FL. This role is vital in ensuring the successful implementation of GMI solutions, requiring expertise in financial markets and IBM AS400 systems. The ideal candidate will engage with exchanges on critical projects, conduct thorough testing, and support internal teams. You will have the opportunity to develop enhancements, maintain client communication, and contribute to a collaborative environment. If you are passionate about technology and eager to make an impact in a dynamic setting, this position is perfect for you.

Qualifications

• 2+ years experience with IBM AS400 systems and financial markets.
• Proficient in SQL and report management.

Responsibilities

• Analyze GMI Client Service Bulletins and annual release upgrades.
• Test and deploy GMI PTF versions in production environments.

Skills

IBM AS400 systems

SQL

Crystal Reports

RPG

XML

Test plan writing

Risk analysis

Education

Bachelor of Commerce/Business

Bachelor's degree in Computer Science

Job description

Position Details

Type: Full time

Hire Type: Experienced (relevant combo of work and education)

Desired Education: Bachelor of Commerce/Business

Job Description

FIS Management Services, LLC seeks Product Support Representative Specialists - GMI solution in Jacksonville, FL. The role involves working with Exchanges on mandatory projects: scope, testing, and implementation. Responsibilities include analyzing the impact of GMI Client Service Bulletins and annual release upgrades, including regression and functionality testing. The candidate will test and deploy GMI annual PTF versions and MEC versions in clients' production environments, ensuring compliance with FIS and client requirements. Additional tasks involve testing and implementing changes in GDS, addressing issues raised by users, supporting internal teams, and assisting with environment and test configurations during software implementation. The role also requires providing support for PTS applications, analyzing source code for bugs and performance issues, developing and testing enhancements, maintaining client communication, documenting knowledge, and training team members.

Requirements

• Bachelor's degree or foreign equivalent in Computer Science, Applied Computer Science, Computer Engineering, or a related field.
• Two (2) years of experience in utilizing IBM AS400 systems, working with financial markets for derivatives, and using GMI and IBM AS400 for various back-office functions.
• Experience with SQL, Crystal Reports, and report management; reviewing/debugging RPG and XML source code; managing complex solutions and risk analysis.
• Proficiency in writing test plans and cases, working on multiple projects, and managing risks impacting business performance.
• Telecommuting or working from home may be permitted according to company policies.

Application Process

Qualified applicants should apply directly through our website by clicking on "Apply Now."

Additional Information

Privacy Statement: FIS is committed to protecting personal information. For details, see the Online Privacy Notice.

EEOC Statement: FIS is an equal opportunity employer. We evaluate applicants without regard to protected characteristics. The EEO is the Law poster and supplement are available here.

Note: For US positions, conditional employment offers are subject to a drug test. Reasonable accommodations are evaluated on a case-by-case basis.

Sourcing Model

Our recruitment primarily relies on direct sourcing. We do not accept resumes from non-preferred agencies and are not responsible for fees related to such submissions.

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