Product Support Quotation Specialist

Peterson Cat; Hillsboro (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Product Support Quotation Specialist to enhance coordination between departments. This role is crucial for ensuring compliance with pricing programs and providing effective repair options. You'll leverage your technical knowledge and communication skills to write quotes, maintain customer information, and support sales initiatives. Join a family-oriented company that values your contributions and offers competitive wages, generous benefits, and opportunities for growth. If you're ready to make a meaningful impact, this is the role for you!

Benefits

Competitive Wages

Generous Benefits

Promotional Opportunities

Qualifications

• 5+ years in a heavy industrial environment with service experience.
• Strong technical knowledge and communication skills required.

Responsibilities

• Coordinate between parts, service, and sales for machine repairs.
• Write and transmit quotes to customers and maintain records.

Skills

Communication Skills

Sales Experience

Technical Knowledge

Customer Service

Education

High School Diploma or GED

Tools

CRM Software

Job description

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Product Support Quotation Specialist who can be based at any of our locations.

SUMMARY

This position provides coordination between parts, service and sales departments regarding machine repairs. Will also help with daily functions within the parts, service, and sales departments.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

1. Work with sales reps, parts department and service departments to help centralize quote writing and research to ensure proper compliance with Caterpillar pricing programs and most cost-effective repair options.
2. Write and transmit quotes to customers and store quotes in CRM Parts and Service Quoter to allow easy future retrieval if needed.
3. Keep abreast of all major initiatives by Caterpillar including pricing programs, new products and services offered by allied companies.
4. Maintain a high level of communication between service, parts, rental and sales departments and pass important customer information between departments as needed.
5. Understand and quote all needed repairs from Valu-Gard, TA1, TA2 and CTS Inspections.
6. Quote CCR, Cat Certified Rebuilds and assure that all required updates are performed during rebuilds.
7. Other duties as assigned.
8. Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

High school diploma or GED; and a minimum of 5 years of experience in a heavy industrial environment; or an equivalent combination of education and work experience. Service experience specifically as a technician or service writer and some experience in parts department and sales experience are needed.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

The pay range for this position is dependent on location and experience. In California, the hourly pay range is $35.00 - $40.00. In Oregon, the hourly pay range is $30.00 - $35.00. We also offer a total compensation package in addition to base salary.

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.