Product Support Manager

Papé Machinery, Inc.; Fife (WA); On-site; USD 115,000 - 155,000; Full time

Benefits offered by this job

Competitive pay based on skills

401(k) & Roth 401(k) with companymatch

Medical, Dental, Vision and Pharmacy

Flexible Spending Accounts

Life Insurance; Disability Insurance

Tuition Reimbursement for Training

Job summary

Papé Machinery, Inc. – Construction & Forestry Division, with locations in Tacoma and Montesano, WA, seeks a Product Support Manager to lead our parts and service sales operations.

You will manage workflow, forecast sales and inventory, monitor expenses, and coach staff to provide exceptional customer service to our regional customers. The role requires proven leadership in a capital retail environment, strong budgeting and marketing/sales experience, and a commitment to growth, training, and

Qualifications

• Proven leadership in a capital retail goods operation.
• Experience in goal setting, budgeting, and personnel management, with track record in marketing and sales.
• Strong computer skills including Microsoft Office suite.
• Leadership mindset and effective people management.
• Excellent communication and customer relations skills.
• Valid driver’s license with clean record.

Responsibilities

• Direct and oversee the parts and service sales operations at Tacoma and Montesano locations.
• Forecast sales and required inventory, monitor expenses, and maintain staffing levels.
• Coach team members and nurture customer relationships to deliver exceptional service.

Skills

Leadership

Customer relations

Budgeting

Personnel management

Marketing and sales experience

Microsoft Office

Tools

Microsoft Office

Job description

PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION – TACOMA, WA & MONTESANO, WA

PRODUCT SUPPORT MANAGER

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead their team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.

As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service sales operations at the Pape Machinery branches in Tacoma and Montesano. Every day, you will manage appropriate levels of work in process, establish and communicate goals, forecast sales and required inventory levels, monitor expenses, maintain staff levels, coach members, and maintain customer relations. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, results-driven, and have the desire to create a great experience for our members and customers.

What you need:

• Prior successful management experience in a capital retail goods operation.
• Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Excellent communication and customer relations skills.
• Driver’s license with a good driving record.

Compensation: $115,000-$155,000/yr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.