Product Support Intern

Arthrex; Fort Myers (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

EAP

Onsite Medical Clinic

Onsite Lunch

Volunteer PTO

Wellness Center

Job summary

Arthrex, Inc. is a global medical device company focused on orthopedics and education. The Synergy Integration Product team seeks a motivated Product Support Intern to assist with the product release lifecycle, documentation, and cross‑functional coordination.

The internship runs January 2027–April 2027, with 20 hours per week. This role offers hands‑on experience in testing, troubleshooting, and creating training materials while supporting service plans and marketing collateral.

Qualifications

• Progress toward a college degree (Engineering/CS/Business).
• Sophomore or higher; recent grads within six months of graduation.

Responsibilities

• Create and manage Change Requests (CRs) and Change Notifications (CNs) in Windchill.
• Identify products and gather, organize, and maintain product specifications and technical documentation.
• Collaborate with the Service team to develop and support service plans, procedures, and related documentation.
• Develop and maintain internal business instructions and procedural documents.
• Create and deliver product training materials and educational resources for internal stakeholders.
• Assist in developing product playbooks, sales support materials, brochures, and other marketing collateral.

Skills

Follow directions

Organizational skills

Time management

Computer skills

Education

Progress toward college degree

Tools

Microsoft Outlook

PowerPoint

Word

Excel

Job description

Arthrex, Inc.is a global medical device company and a leader in new product development and medical education in orthopedics. The Synergy Integration Product team is seeking a highly motivated Product Support Intern to assist our Business and Product Management teams throughout the product release lifecycle. This role offers hands‑on experience working cross‑functionally with stakeholders to coordinate product launches, maintain product documentation, track release milestones, and help ensure successful delivery of new products and enhancements. The ideal candidate is detail‑oriented, organized, and eager to gain practical experience in product management within a dynamic and collaborative environment. Are you passionate about technology, product development, and bringing innovative solutions to market? Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Internship period: January 2027 – April 2027

Work hours: 20 hours per week

Location: Fort Myers, FL facility

Main Objective

To support the Synergy Integration Product team through testing, troubleshooting and special projects.

Essential Duties And Responsibilities

• Create and manage Change Requests (CRs) and Change Notifications (CNs) in Windchill, ensuring all required product information is accurately identified and documented.
• Identify products and gather, organize, and maintain product specifications and technical documentation.
• Collaborate with the Service team to develop and support service plans, procedures, and related documentation.
• Develop and maintain internal business instructions, work processes, and procedural documents.
• Create and deliver product training materials and educational resources for internal stakeholders.
• Assist in the development of product playbooks, sales support materials, brochures, and other marketing collateral.

Education And Experience

• Progress towards a college degree required, preferably in Engineering, Computer Science or Business. A college sophomore or above required. (Recent graduates must be within six months of their graduation date to qualify.)
• Experience with project management tools preferred.

Knowledge And Skill Requirements/Specialized Courses And/or Training

• Basic to intermediate computer skills.
• Be able to follow written and verbal direction.
• Strong organizational and time management skills required.

Machine, Tools, And/or Equipment Skills

PC; Familiarity with Microsoft Outlook; PowerPoint; Word and Excel. Fax; Scanner.

Arthrex Benefits Are

• Medical Insurance (if 25 or more hours per week), including access to telehealth services
• Employee Assistance Program (EAP)
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Volunteer PTO (8 hours)
• Access to the Wellness Center (For South West Florida positions only)

Requisition ID: 67612

Title: Product Support Intern

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.