Product Support Engineer (Customer Centric Solutions)

City of Shakopee, MN; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

A leading company in automation technology seeks a Product Support Engineer in Austin, TX. This role focuses on post-delivery system support, customer interaction, and collaboration with engineering teams to resolve issues and improve serviceability. Ideal candidates hold a relevant degree and possess strong problem-solving and technical skills.

Benefits

Flexible time off plans

401(k) with company match

Medical, dental, and vision coverage

Tuition reimbursement

Qualifications

• Hands-on experience with PLC systems and NI solutions required.
• Strong leadership and time management skills are essential.
• US Citizenship or permanent residency is a must.

Responsibilities

• Deliver post-delivery consulting and technical support.
• Lead troubleshooting and coordinate multi-functional team responses.
• Provide training and support for new product introductions.

Skills

Problem-solving

Data analysis

Customer relationship management

Technical support

Attention to detail

Education

Bachelor's or Graduate's Degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering

Tools

PLC systems

Tech180

NI Solution systems

Job description

Product Support Engineer (Customer Centric Solutions)

Austin, TX, United States and 1 more (Hybrid)

Trending

Job Description

Provide system level post-delivery support for sophisticated custom systems including handling technical requests from end-users, troubleshooting and resolving unexpected system behaviors and coordinating across engineering teams to resolve technical issues! This role should be able to analyze data and have initiative problem solving skills to find the root cause of issues and effectively raise problems to appropriate engineering team. The system product support engineer will serve as the voice of the customer, providing feedback, improvement recommendations and customer insight to the organization. This role has the opportunity to define standard processes and sculpt the future of post-delivery support across the T&M ADG organization.!

In This Role, your Responsibilities Will Be

• Deliver and support site acceptance testing, commissioning, training and Startup assistance
• Voice of the customer - Interpret customer issues and communicate technical feedback and customer insight to product and business teams
• Technical SME - Respond to situations where first-line support has failed to resolve problems, coach and train first-line support as needed
• Lead issues/questions through resolution including troubleshooting, reproducing and coordinating with multi-functional R&D teams
• Support internal and external customers with testing, training, and documentation for new product introductions.
• Participate in engineering project meetings and provide feedback on serviceability and field concerns.
• Provide technical support via phone, email, or in-person.
• Perform on-site service, repair, and installation of company products.
• Provide training on new and existing product systems.
• May be involved in customer installation and training programs.
• Delivery post-delivery consulting and sustaining engineering
• Provide recommendations to org on best practices for post-delivery support

Who You Are

• You build strong customer relationships, gain insight into customer needs and find opportunities that benefit the customer
• You readily learn and adopt new technologies
• You ask the right questions to accurately analyze situations and uncover root causes to difficult problems
• You understand internal and external customer requirements, expectations, and needs
• You focus efforts on continuous improvement; and have a knack for identifying and seizing opportunities for synergy and integration

Qualifications:

• Bachelor's or Graduate's Degree in computer engineering, computer science, information systems, systems engineering, electrical engineering or equivalent experience.
• Hands-on experience with PLC systems, Tech180 and/or NI Solution systems – including NI SW and HW
• Experience in the Test and Measurement industry as a test or design engineer
• Ability to carry or pull up to 40 lbs. of test equipment.
• Strong leadership, time management, and problem-solving skills.
• Demonstrated attention to detail and collaboration skills
• US Citizenship or permanent residency

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Job Info

• Job Identification 25017606
• Job Function Services & Support
• Posting Date 04/23/2025, 01:09 PM
• Job Schedule Full time
• Locations 11500 North Mopac Expressway, Austin, TX, 78759, US (Hybrid)