Product Support Engineer – Access Control

dormakaba International Holding AG; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k Matching

Paid Time Off

Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

dormakaba is seeking a Technical Support Engineer based in Reamstown, PA or Indianapolis, IN to provide technical product support for mechanical products and to communicate with customers and internal teams.

Base salary ranges from $55,000 to $75,000, depending on education, experience and market data. The role requires 3+ years of industry experience, excellent communication, and a strong customer service record, with benefits mentioned on the career site.

Qualifications

• High School diploma or equivalent required.
• 3+ years of related industry experience.
• Proven track record of exemplary service delivery.
• Excellent language and communication skills.

Responsibilities

• Consult with field personnel to provide support, updates, and documentation.
• Apply knowledge of product capabilities to develop customer-focused solutions.
• Receive and coordinate responses to technical product concerns from the field.
• Demonstrate analytical and reasoning abilities to evaluate products in the field.
• Balance customer needs with policy when authorizing replacement products for warranty issues.

Skills

Communication skills

Analytical abilities

Field coordination

Technical product knowledge

Education

High school diploma or equivalent

Job description

dormakaba is seeking a Technical Support Engineer based in Reamstown, PA or Indianapolis, IN to provide technical product support for mechanical products and to communicate with customers and internal teams.

Base salary ranges from $55,000 to $75,000, depending on education, experience and market data. The role requires 3+ years of industry experience, excellent communication, and a strong customer service record, with benefits mentioned on the career site.