Product Support Engineer

Bruker Daltonics; Delray Beach (FL); On-site; USD 76,500 - 137,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Paid time off

Job summary

Bruker Daltonics in Delray Beach, FL is looking for a Product Support Engineer to provide post-sale support for our instrumentation. This role ensures customer satisfaction through diagnostics, installation, and ongoing technical assistance.

The ideal candidate will possess a strong background in semiconductor technology, with excellent communication skills and proficiency in Microsoft Office. Responsibilities include managing service tickets, supporting field engineers, and maintaining documentation.

Compensation ranges from $76,500 to $137,000, with a comprehensive benefits package including 401(k) and medical plans.

Qualifications

• US citizenship or permanent residence required.
• Minimum 2 years of experience in an applications role or related technical support.
• Experience with cryogenic cleaning and semiconductor equipment support.

Responsibilities

• Provide post-sale support and improve customer experience.
• Manage service tickets and coordinate with materials for spare parts.
• Document failures and customer equipment events efficiently.

Skills

Strong interpersonal and communication skills

Proficiency with Microsoft Office

Detail-oriented

Ability to operate in a fluid environment

Education

Associate’s degree or higher in Electrical, Mechanical Engineering, or Science

Tools

Microsoft Project

SharePoint

Job description

Position Overview

The Product Support Engineer is a key customer-facing role responsible for providing post-sale instrumentation support within an assigned region for BNSM. The engineer maintains instruments at peak performance through installation, diagnostics, and ongoing support, while ensuring customer satisfaction.

Key Responsibilities

• Provide “Best in Class” post-sale support and drive continuous improvement of the BNSM customer experience.
• Execute current processes, procedures, and controls while identifying and recommending improvement opportunities.
• Demonstrate high-level technical understanding and system-level perspective; experience with semi-metrology techniques, including hands‑on work.
• Provide remote technical support to field service engineers.
• Manage service tickets and report service events in a timely manner.
• Coordinate with materials group to ensure timely shipping and correct inventory levels of spare parts at each region or customer location.
• Write and/or modify technical procedures, service bulletins, and related documentation.
• Interface with customers focusing on satisfaction via email, phone, and/or onsite visits.
• Provide training to field service engineers, applications engineers, and customers.
• Assist service personnel with on‑site installation, maintenance, calibration, and repair of semiconductor equipment worldwide as needed.
• Manage customer equipment events from initial notification to closure.
• Manage spare parts inventory and ensure proper tracking and reporting of consumed parts.
• Document failures through RMR failure analysis and corrective action systems.
• Document all pertinent data and service events using SFDC reporting system.
• Provide on‑site technical support to field service worldwide on short notice.
• Participate in “Out of Box” quality processes to address issues and improve setup, testing, acceptance criteria, specifications, and documentation.
• Participate in product life‑cycle planning to optimize serviceability from product inception to end of support.
• Support cross‑functional partners within the business unit to deliver quality products.
• Perform other duties as requested.

Additional Requirements

• Domestic and international travel as required; extensive travel may be required.
• Occasional evening, off‑shift, and weekend work may be required.

Environmental Requirements

• Office, Class 1000 Cleanroom protocols (hair net, smock, shoe covers, latex or nitrile gloves).

Qualifications

• US citizenship or permanent residence required.
• Experience with cryogenic cleaning, mask handling, and semiconductor equipment support.
• Strong interpersonal and communication skills.
• Ability to operate in a fluid environment with changing requirements and priorities.
• Ability to provide objective input that assists in reviewing potential changes.
• Proficiency with Microsoft Office (PowerPoint, Word, Excel), Microsoft Project, and SharePoint.
• Sub‑assembly to system‑level experience in electronics, mechanical, and integration.
• Testing and test‑plan writing, execution, and performance experience.
• Detail‑oriented and disciplined management and meeting skills.

Educational/Experience Requirements

• Associate’s degree or higher in Electrical, Mechanical Engineering, or Science.
• Minimum 2 years of experience in an applications role or as a manufacturing, assembly, or system‑level technician for technology organizations in semiconductor, aerospace, defense, or electronic communications.

Compensation and Benefits

• Base salary range: $76,500 – $137,000, based on education, training, experience, location, skills, competencies, and travel requirements.
• Performance‑related incentive may be available.
• Benefits include 401(k) with company match, employee stock purchase plan, medical and dental plans, life insurance, short‑ and long‑term disability, employee assistance program, and paid time off (vacation, sick time, holidays).

Equal Opportunity Employer

Bruker is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Export Compliance

Certain positions at Bruker require compliance with export control laws; all interviewed candidates for all positions will be screened pre‑interview to determine eligibility in light of export control restrictions.