Product Support Engineer

CFO Trane U.S. Inc.-CFO; Columbia (SC); On-site; USD 67,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Fertility coverage

401K match up to 8%

Paid time off

Tuition assistance

Safety sensitive role

Job summary

Trane Technologies is seeking a technically capable professional to join our Airside Product Growth Team in Columbia, SC or Lexington, KY, with in-person collaboration at least 3 days a week.

You will apply engineering knowledge to support accounts, customer specs, and pricing questions while engaging with internal teams on product development and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in engineering or related field required.
• 1–2 years in industrial/manufacturing preferred; related roles acceptable.
• Leadership skills to interact with field teams effectively.
• Decisive, organized, and able to manage multiple tasks.
• HVAC knowledge beneficial; product training provided.
• Travel up to 10% may be required.

Responsibilities

• Collaborate with account managers and Airside PGT as a trusted partner.
• Serve as a subject matter expert with technical knowledge of Airside products.
• Support Zendesk-based internal product requests and testing of tools.
• Contribute to training programs and voice of customer initiatives.
• Assist with new product development and commercialization efforts.

Skills

Leadership

Decision making

Organization

Travel up to 10%

Education

Bachelor’s degree in engineering or related field

Tools

Zendesk

Trane Select Assist

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future?

Where is the work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

These products include

• Performance Climate Changer® air handlers
• Terminal Devices (UniTrane® fan coil, unit ventilators, blower coil air handlers, and unit heaters)
• VariTrane™ variable-air-volume units

What you will do

• This exciting, collaborative role will be working in Columbia, SC or Lexington, KY with an in-person team at least 3 days a week.
• Actively engage and serve as a trusted partner with Trane account managers and Airside Product Growth Team (PGT).
• Serve as a subject matter expert through technical and application knowledge of Airside products. Continually advance this knowledge through personal development goals.
• Collaborate with internal or external customers in the areas of, but not limited to:
  • Technical Airside equipment understanding and systems application
  • Customer specification, bill of materials review, and pricing questions
  • Non-selectable and design special options.
• Respond to internal product support requests via email and phone using the Zendesk platform.
• Support testing and improvement of our equipment selection system, Trane Select Assist.
• Engage in customer visit process at Columbia facility including direct support or host duties for assigned visits.
• Partner with Sr. Product Support Team Members and Product Management team to:
  • Deliver sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests.
  • Provide voice of customer to support Airside portfolio strategies including new product development (NPD), top line margin expansion (TLME), and Value Analysis/ Value Engineering (VAVE) projects.
  • Support commercialization efforts for new or modified product launches as needed.
• Leverage Lean thinking and project management skills to support team continuous improvement journey. This includes participation in Managing for Weekly Improvement (MWI)s performance reviews and strategic problem solving.
• Learn about our product management strategies and operational frameworks establishing a strong foundation for career growth into diverse areas including product management, operations, or engineering.

What you will bring

• Bachelor’s degree in engineering or another related technical field.
• One to two years of experience within industrial or manufacturing sector preferred. Experience could include product management, engineering, marketing/sales, field support, or manufacturing operations. It would also include any technical internships.
• Tactful and assertive leadership skills to effectively interact with the field (account managers, sales assistants, customers).
• Effective and clear decision-maker in time sensitive situations.
• Ability to recognize developing situations to react and diffuse potential problems. Serve as a mediator between internal/external organizations and within the internal organization.
• Solid organization skills and flexibility to handle a variety of tasks and projects.
• Knowledge of HVAC, or similar products, is beneficial but not required. Product training will be provided as part of onboarding process.
• Ability to travel up to 10%

Compensation

Annual Base Salary Range or Hourly Base Pay Range: $66,816.66 - $93,309.99

Compensation Type: Salary

Incentive Eligible: No

Sales Commission Eligible: No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Safety Sensitive Role: Yes
• Safety Sensitive roles may require that you pass additional drug screening.

Equal Opportunity

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]

About Us

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home.