Product Support Coordinator – Insurance Operations

Confidential Recruiting Partners; Broomfield (CO); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Confidential Recruiting Partners is seeking a detail-oriented Product Support Coordinator to support insurance and risk management operations, underwriting support, policy administration, and cross-functional business processes in a fast-paced environment.

The ideal candidate will be highly organized, analytical, customer-focused, and able to coordinate with multiple stakeholders while handling time-sensitive tasks and documentation.

Qualifications

• High School Diploma or GED required.
• Excellent time management and prioritization.
• Strong customer service and communication skills.
• Great attention to detail and organizational abilities.
• Ability to work independently and collaboratively.
• Analytical mindset and willingness to learn new concepts.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams).

Responsibilities

• Provide administrative and operational support during peak workload periods.
• Contribute feedback and suggestions to improve workflows and team efficiency.
• Maintain accurate records and documentation while adhering to service standards.
• Assist with ongoing process improvement initiatives and operational enhancements.
• Professionally communicate with internal and external stakeholders regarding operational and administrative matters.
• Collaborate with teams across underwriting, claims, compliance, product management, and other business functions.
• Support property and building information validation processes by reviewing information and escalating non-standard findings when appropriate.
• Assist with the timely distribution of policy correspondence, legal documents, and other business-related communications via email and physical mail.

Skills

Time management

Prioritization

Customer service

Communication

Attention to detail

Organizational skills

Independence

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Excel

Word

Outlook

PowerPoint

Microsoft Teams

Job description

Our client is seeking a detail-oriented Product Support Coordinator to support business operations within a fast-paced insurance and risk management environment. This is an excellent opportunity for individuals seeking to expand their experience in insurance operations, underwriting support, policy administration, and cross-functional business processes.

The ideal candidate is highly organized, analytical, customer-focused, and comfortable working with multiple stakeholders while managing time-sensitive tasks and documentation.

No Visa Sponsorship | No Relocation Assistance

Contract Duration: 6 months (based on performance) | W2

Work Schedule: Hybrid | 3 days onsite (Tuesday through Thursday)

Please Note: Candidates must reside within a 30-45 minute commuting distance

Responsibilities

• Provide administrative and operational support during peak workload periods.
• Contribute feedback and suggestions to improve workflows and team efficiency.
• Maintain accurate records and documentation while adhering to service standards.
• Assist with ongoing process improvement initiatives and operational enhancements.
• Professionally communicate with internal and external stakeholders regarding operational and administrative matters.
• Collaborate with teams across underwriting, claims, compliance, product management, and other business functions.
• Support property and building information validation processes by reviewing information and escalating non-standard findings when appropriate.
• Assist with the timely distribution of policy correspondence, legal documents, and other business-related communications via email and physical mail.

Qualifications (Must-Haves)

• High School Diploma or GED.
• Strong time management and prioritization skills.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to work effectively both independently and collaboratively.
• Analytical mindset with a willingness to learn new concepts and processes.
• Proficiency in Microsoft Office Suite, including: Excel, Word, Outlook, PowerPoint and Microsoft Teams.

Preferred Skills

• Insurance, mortgage, financial services, or related office experience.
• Exposure to underwriting, policy administration, claims, or insurance operations.
• Familiarity with building construction terminology or property-related documentation.
• Insurance or financial industry coursework, certifications, or professional designations.
• Previous experience in an administrative, coordinator, operations, or customer support role.