Product Support Associate

Puckett Machinery; Flowood, Northern (MS, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Short-term disability

Long-term disability

Family-owned Caterpillar dealership

Job summary

Puckett Machinery in Flowood, MS is hiring a Product Support Associate to provide administrative, planning, and coordination support to the product support department. You will prepare reports, monitor training compliance, and back up the receptionist.

The role offers growth opportunities into service, sales, or rentals, with emphasis on data extraction, communication, and customer service. A high school diploma and 2–4 years of experience are preferred. A valid driver’s license is required.

Qualifications

• High school diploma or GED required; further degree preferred.
• Experience supporting multiple managers in an office setting.
• Strong communication, organization, and data handling skills.

Responsibilities

• Provide administrative, planning, and coordination support to the product support department.
• Prepare process documents, generate reports, and assist with special projects.
• Monitor training compliance and act as backup receptionist during breaks.
• Handle mail distribution and department accounts payable tasks as needed.
• Coordinate travel and support events for the department.
• Maintain relationships with internal/external customers and Caterpillar personnel.

Skills

Communication

Organizational skills

Data analysis

Multi-tasking

Problem solving

Customer service

Telephone communication

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

MS Office

Job description

# Product Support AssociateFlowood, MS 39232## OverviewPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolCategoryAdmin - Clerical## DescriptionAre you looking for a position where you have an opportunity to begin your career in a visible, high-impact administrative support role with potential to grow within the organization? ***Past incumbents have had opportunities to grow into equipment service technicians, sales representatives, rental fleet coordinators, and more!***Are you someone who exhibits excellent communication and organizational skills and has relevant experience supporting multiple managers in an equipment/machinery, industrial, or related setting?Puckett Machinery Company is hiring a Product Support Associate who is eager to join our team and contribute to an essential industry that supports crucial infrastructure within our state and beyond! The Product Support Associate position will report to our V.P of Product Support.The Product Support Associate is accountable to provide a broad range of administrative, planning, and coordination support to the corporate product support department in the areas of process documentation, report generation and analysis, and related administrative/clerical activities and tasks.* Provide advanced level and diversified administrative and clerical support and coordination to the department. Therein, prepare process documentation, generate data extracts, gather source data and perform research needed to produce a variety of periodic and ad hoc reports, presentations, communication, and support the execution of a wide variety of special projects.* Monitor, track, and maintain department-related employee training compliance and administration.* Serve as primary backup to the corporate receptionist during shift breaks and periods of absence. Receive, greet, and direct telephone callers and incoming visitors to the appropriate party.* Sort and distribute daily incoming mail from the post office and intercompany transfer. Sort, bundle, and prepare daily outgoing mail for delivery to the post office, intercompany, and express mail delivery. As needed, take certified/priority outgoing mail to the post office to obtain delivery receipt.* Prepare the department’s accounts payable invoices for approval/payment. Audit and reconcile reports of cash box activity for the company’s branch parts locations.* Assist in the planning and coordination of department-related customer and training-related functions and events. Coordinate travel planning for members of the department.* Maintain positive working relationships and effective communication with all internal and external customers and Caterpillar personnel.## Qualifications* High school diploma or GED equivalent required; associate or bachelor’s level degree is highly preferred.* Minimum 2-4 years of combined work experience as an administrative coordinator in a corporate office environment supporting multiple managers.* Seasoned proficiency with MS Office applications (Word, Excel, Outlook, PowerPoint) and high comfort level extracting, analyzing, and compiling data.* Refined verbal, written, interpersonal, and customer service skills.* Refined articulate and professional telephone communication skills.* Refined problem-solving skills, detail oriented, and ability to work with a high level of accuracy.* Able to work collaboratively with all branch personnel and perform duties with a sense of urgency, exceeding customer expectations.* Ability to multi-task and work effectively in a dynamic fast-paced service environment.* Current valid driver’s license; have and maintain a driving record (MVR) which adheres to the company’s motor vehicle policy standards.* Ability to work a standard five-day work schedule with the flexibility to work additional unscheduled hours as necessary.***Why should you work at Puckett?***We offer a comprehensive benefits package, including medical, dental, vision, 401(k), short-term and long-term disability insurance and more! We have a long history of providing an excellent culture as a family-owned Caterpillar dealership. Our services include Puckett Machinery company heavy equipment, Puckett Rents, Puckett Power Systems, and SITECH South Mississippi.