Product Support Analyst/Tech Writer

Saic; Santa Maria (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

SAIC seeks an experienced Principal Product Support Analyst / Technical Writer to support modernization of space launch ranges. The role is based in Santa Maria, CA, and involves writing and updating technical documents, TOs, and CFENs in accordance with MIL standards.

You will manage data using Windchill and collaborate with stakeholders.

Qualifications

• Bachelor's degree or higher with significant related experience.
• Experience with Adobe FrameMaker for technical documentation.
• Experience delivering multiple modernization initiatives.
• Ability to translate operational requirements into project plans and measures.
• Familiarity with mission-critical data network operations and sustainment.
• Active secret clearance.

Responsibilities

• Write, edit, and maintain user guides, Technical Orders and CFEN per MIL-STD/MIL-PRF.
• Update Technical Orders, WUCs, drawings, and controlled documents.
• Generate, upload, and maintain technical data using Windchill and related systems.
• Support product structures and sustainment engineering activities.
• Translate engineering data into clear instructions for operators.
• Coordinate peer reviews and validation events with stakeholders.

Skills

Technical communication

Customer requirements translation

Project planning

Education

Bachelor's degree

Master's degree

PhD or JD

Tools

Adobe FrameMaker

Windchill

Job description

Description

SAIC seeks an experienced and energetic Principal Product Support Analyst / Technical Writer to directly support the modernization of the space launch ranges, meeting mission requirements, providing range capabilities, and supporting the Assured Access to Space (AATS) mission. The overarching purpose of the program is to perform system modernization and digital transformation projects that will enable the acceleration of the space launch cadence to enable the Spaceport of the future. This position is located in Santa Maria, CA.

Job Responsibilities:

• Write, edit, and maintain user guides, Technical Orders and Contractor Furnished Equipment Notice (CFEN), following MIL-STD and MIL-PRF requirements.
• Conduct technical data updates for Technical Orders (TOs), Work Unit Codes (WUCs), engineering drawings, and other controlled documents.
• Generate, upload, and maintain technical data using Windchill and related data management systems.
• Experience with product structures, engineering documentation, and sustainment engineering activities.
• Translate complex engineering data into clear, concise instructions for operational personnel.
• Coordinate peer reviews and validation/verification events with stakeholders.

Qualifications:

• Bachelor's and ten (10) years or more of related experience; master's and eight (8) years or more experience; PhD or JD and five (5) years or more experience. Experience will be considered in lieu of a degree.
• Experience Working in Adobe FrameMaker.
• Experience delivering multiple simultaneous modernization initiatives.
• Demonstrated proficiency in communicating with customers to fully understand operational requirements; and in translating those requirements into project plans and performance measures.
• Familiarity with mission-critical, data network operations, maintenance, and sustainment.
• Must have secret clearance.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.