Product Support Analyst - New York or New Jersey New Jersey, New York ·

NeoXam Hong Kong Ltd; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking financial software company that is making waves in the industry! This role offers the chance to work with a dynamic team, tackling complex challenges in a collaborative environment. You will engage with global stakeholders, troubleshoot critical issues, and enhance your skills in a thriving sector. With a commitment to personal growth and a competitive benefits package, this position is perfect for those eager to contribute to innovative solutions in the financial market. If you're ready to take your career to the next level, this opportunity is for you!

Benefits

Competitive Salary & Bonus

Paid Time Off

Medical w/HRA and HSA options

Dental

Vision

401K w/Matching Contributions

Short-Term and Long-Term Disability

Life Insurance

Commuter Benefits

Continued Learning Platform

Qualifications

• Strong analytical skills with the ability to multitask and manage escalations.
• Hands-on experience in Unix, Database, and Java with excellent SQL skills.

Responsibilities

• Troubleshoot real-time issues, providing updates to client-facing managers.
• Interact with global stakeholders and manage user expectations effectively.

Skills

Problem Analysis

Business Communication

Unix

Database Management

Java

SQL Queries

Technical Analysis

Troubleshooting

Root Cause Analysis

Debugging

Tools

Docker

JIRA

Oracle Database

Unix Shell Scripting

Ticketing Tool

Job description

WHO WE ARE...

NeoXam is a growing international financial software company headquartered in France currently hiring at our North American offices!

Through our combined talents and transparent approach, we help Buy-Side and Sell-Side organizations (banking/finance/insurance) address the continuous changes in the financial market industry. Our solutions cover the complete financial value chain, from central Data Management to Front-Office and Back-Office software.

NeoXam relies on our 500+ dedicated staff with offices in Paris, Frankfurt, Luxembourg, Zurich, Geneva, Milan, New York, Boston, Hong Kong, Shanghai, Beijing, Singapore, Tunis, and Cape Town.

Our commitment towards excellence and strong expertise in conjunction with our future-oriented and international perspective drive us to be proactive and at the forefront of market trends and cutting-edge technologies.

Join us to discover the synergies between our teams, job roles, and products and take part in a strong and ambitious company project made possible by our employees and their entrepreneurial, agile, convivial and multi-cultural team spirit. Become a part of a thriving and recognized financial software company making waves in the industry!

RESPONSIBILITIES

• Troubleshoot issues in real-time, quickly, with client-facing managers, providing up-to-the-minute details on issues as they are found.
• Interact with global stakeholders and manage user expectations while providing support within agreed SLA.
• Respond to alerts raised for any system failures.
• Willing to handle issues during non-work hours.
• Able to work both independently and within a team setting with a can-do attitude.

QUALIFICATIONS

• Ability to analyze complex problems in a structured manner and demonstrate multitasking.
• Excellent business communication skills.
• Can independently handle escalations, coordinate issues across groups, and be assertive.
• Hands-on experience in Unix, Database, and Java. Excellent skills in writing DB SQL queries and analyzing logs.
• Strong in technical analysis, support services, and troubleshooting.
• Possess an analytical approach; able to do root cause analysis and document.
• Ability to debug code.
• Added advantage: understanding of MQ, Docker, Kubernetes. Relevant experience in SaaS product. Experience in Capital Markets and Fintech Industry.
• Preference given to candidates located in the states of New York or New Jersey. Secondary preference given to candidates willing to travel to the area at least once a month.

TECHNOLOGY USED

• Unix, Unix Shell Scripting, Oracle Database, Java, log4J, Docker, ticketing tool, Cron Jobs, JIRA, Back-Office Application GUIS.

WHY JOIN NEOXAM?

At NeoXam, we love people who are curious, involved, and self-driven. We encourage creativity and strive to promote an environment and culture based on personal growth and development. We want you to be able to express your full potential and become a major contributor to our continued business growth.

In addition, we offer a competitive benefits package that includes:

• Competitive Salary & Bonus
• Paid Time Off
• Medical w/HRA and HSA options
• Dental
• Vision
• 401K w/Matching Contributions and Immediate Vesting
• Short-Term and Long-Term Disability
• Life Insurance
• Commuter Benefits
• A Continued Learning Platform
• A dynamic environment where local and international cooperation is the key to success.
• A wide range of development & growth opportunities in accordance with your career goals!