Product Support

Fabick Cat; Madison (AL); On-site; USD 52,000 - 78,000; Full time

Job summary

Fabick Cat in Madison, AL is seeking an experienced outside sales professional to support customers in heavy equipment and parts, develop relationships, and grow service agreement and parts business. The role requires strong communication, problem solving, and field travel within a defined territory. You will work with a team to deliver value solutions and ensure customer satisfaction across the region.

Qualifications

• Outside sales experience or training in heavy equipment preferred.
• Strong communication and interpersonal skills in a customer-facing role.
• Ability to read and interpret product specs, manuals and schematics.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Advise and consult customers on product support needs.
• Provide parts, service, sales and product support to Earth moving customers and end users.
• Grow existing customer base and add new accounts for service agreements and parts sales.
• Assist customers with value-added fleet and operation solutions as a key contact.
• Collaborate with Parts and Service Managers to win new business and resolve issues.
• Perform other duties as assigned

Skills

Outside sales

Customer service

Communication skills

Mechanical aptitude

Problem solving

MS Office

Education

HS diploma or GED

College degree preferred

Tools

Microsoft Office

CRM software

Job description

Company Overview:

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand‑by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com

Why Work For Us!

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

Job Responsibilities:

• Advising and consulting customers on product support related needs.
• Provide parts, service, sales and product support to Fabick's Earth moving customers, contractors, and end users.
• Develop our existing customer base and grow number of accounts for both Customer Service Agreements and incremental parts and service business.
• Assist customers in providing value added solutions to their fleet and operational needs as one of the key customer contacts.
• Operate in a team environment including all branch personnel and capabilities to meet customer needs which includes working with Parts and Service Managers and enlist their help as necessary to bring in new business, take proper care of existing business, and resolve any customer issue.
• Any and all duties as assigned

Qualifications

• HS diploma or GED required, college degree preferred.
• 1-3 years of outside sales experience and/or training required, preferably with industry experience
• 3-5 years of sales and or extensive heavy equipment Product Support experience with Earth moving equipment preferred.
• Must demonstrate good problem-solving skills, mechanical aptitude, excellent communication skills -- both oral and written, good work habits, above average math, science, and English skills, the ability to read and interpret schematics, self-motivation and a desire to perform at one's highest level.
• Proficiency with computers and aspects of Microsoft office desired.
• Must be able to work overtime, on-call, and travel within an assigned territory to visit customers when required.
• Strong interpersonal skills with the ability to work independently and within a team environment.
• A strong sense of urgency is required as well as the ability to prioritize and manage projects simultaneously.
• This individual should preferably live within the designated territory.

Physical Requirements:

In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able to do the following additional activities: work in all types of weather (extreme heat and cold), climb up and down on heavy equipment, travel > 50% of the time, lifting 50lbs or less, significant time spent working on a computer and traveling long distances. Accommodations will be made if they are reasonable, do not create an undue hardship, and will enable an individual with a disability to safely perform the essential job functions.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities