Product Strategy Lead - Vice President

JPMorganChase; Wilmington (DE); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase in Wilmington, Delaware is seeking an experienced Product Leader for the Freedom portfolio to define and deliver a customer-focused experience strategy for Chase Freedom customers.

You will work across digital and human-involved experiences, partnering with analytics, marketing, product, design and finance to prioritize initiatives, advocate for customers, and drive top-of-wallet growth.

Qualifications

• Proven ability to drive business results and shareholder value.
• Experience in customer experience, servicing, product management, or journey design.
• MBA or equivalent experience in financial services.

Responsibilities

• Develop and prioritize initiatives to grow top-of-wallet behaviors.
• Partner with analytics, marketing, product, design and finance to evaluate investments.
• Collaborate with cross-functional teams to develop new customer engagement experiences.
• Navigate a highly-matrixed organization, influence partners, build consensus.
• Act as a thought leader, presenting and discussing ideas to persuade and educate across levels.

Job description

Job Description

The Freedom product team is responsible for managing the Freedom Flex, Freedom Unlimited, Freedom Rise and legacy Freedom card portfolios, Chase's flagship, proprietary cash back product. In this role, you role will define and deliver a customer-focused experience strategy for Chase Freedom customers. Using your understanding of the needs of the customer segment, you will dive into the end to end experience for Freedom customers, identifying opportunities to advocate for our customers and their specific needs whether in digital or human-involved experiences.

Job Description

The Freedom product team is responsible for managing the Freedom Flex, Freedom Unlimited, Freedom Rise and legacy Freedom card portfolios, Chase's flagship, proprietary cash back product. In this role, you role will define and deliver a customer-focused experience strategy for Chase Freedom customers. Using your understanding of the needs of the customer segment, you will dive into the end to end experience for Freedom customers, identifying opportunities to advocate for our customers and their specific needs whether in digital or human-involved experiences.

Job Responsibilities

• Provide strategic thought to develop and prioritize the most critical initiatives to grow top of wallet behaviors, mitigate spend attrition and drive commerce to Chase
• Partner with analytics, marketing, product, design and finance teams to evaluate investments to our customer base and understand and articulate potential benefits
• Effectively collaborate with cross-functional teams to develop new customer engagement experiences
• Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments (e.g., design, agile products)
• Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding of the segment across all levels of the organization

Required Qualifications, Capabilities, And Skills

• Focus on driving quantifiable business results, returns for shareholders, and value for customers
• Focus on the customer and the job our products and services need to perform to address the needs of segment
• Prior experience in customer experience, servicing, product management, or customer journey design roles
• Partner effectively and conscientiously by leading through strong collaboration
• Experienced in helping design research or data studies, reading beyond the data, understanding customer drivers and needs, experimentation and learning agendas
• Pushes boundaries of “what could be” to innovate and serve our customers' needs
• MBA or equivalent experience in a financial services or consumer product organization

Preferred Qualifications, Capabilities, And Skills

• Proven ability to take initiative, influence others, and achieve results without direct supervision over resources
• Develops strong partnerships; recognized as a team player
• Strong analytical, problem solving and planning skills with an excellent ability to manage multiple initiatives simultaneously and experience with data queries
• Excellent written and verbal presentation skills including proficiency in Microsoft Excel and PowerPoint
• Customer-centered design experience with a focus on identifying needs and fulfillment of value propositions

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.