Product Strategy & Development Senior Advisor - Express Scripts Pharmacy - Remote

Express Scripts Pharmacy Benefit Services; Town of Florida (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Express Scripts Pharmacy Benefit Services is seeking a Product Strategy & Development Senior Advisor to independently drive product initiatives that grow profitable volume and enhance customer experience within Express Scripts Pharmacies.

The role involves identifying new solutions, evaluating feasibility, and developing business cases across market assessment, pricing, requirements, benefit design, care models, and product positioning.

Qualifications

• Bachelor's degree or equivalent experience required; advanced degree or MBA desirable.
• 8+ years of experience in healthcare / PBM.
• Experience in supply chain, product, strategic planning, program management and regulated markets (Medicare / Medicaid).
• Understanding of PBM technology systems is a plus.
• Excellent communication skills, verbal and written; ability to influence cross-functionally.

Responsibilities

• Understand market trends, customer demands, unmet needs, and capture feedback.
• Collaborate with Evernorth product teams to build coordinated solutions in cross-functional teams.
• Scope, size, and build business cases by articulating strategy and monetization levers.
• Leverage reporting tools to analyze formularies, drug lists, clinical data, and financial models.
• Analyze claims utilization, margins, trends, indications, market share, and KPIs.
• Translate data into insights, identify gaps, and design product features and prototypes.
• Create visualizations of insights using graphs, charts, and reporting tools.
• Project manage initiatives to meet milestones and deliver solutions on schedule.

Skills

Healthcare / PBM experience

Cross-functional collaboration

Strategic planning

Data-driven decision making

Education

Bachelor's degree or equivalent experience

Advanced degree or MBA desirable

Tools

PBM technology systems

Job description

Team Overview

The Pharmacy Product Strategy & Development team provides leadership and strategic direction to support the development of new solutions tied to the Express Scripts Home Delivery Pharmacies. This includes identifying client needs across multiple lines of business (commercial, health plan, Cigna, Medicare), developing concepts, creating & evaluating business cases, and designing new solutions. This team operates in a fast-paced environment with significant opportunities to collaborate with multiple functions and businesses within Express Scripts and Evernorth businesses.

Position Summary

The Product Strategy & Development Senior Advisor will have the opportunity to independently drive product initiatives that grow profitable volume and enhance the customer and client experience with Express Scripts Pharmacies. The Senior Advisor will be responsible for helping to identify new solutions, evaluate their feasibility, and develop business cases. The role will support all aspects of product development, including market assessment, pricing strategy, business and technology requirements, benefit/plan design, care management/service model, and product positioning.

Essential Functions

• Understanding the market by researching market trends, identifying customer demands, defining unmet needs & jobs-to-be-done, and generating & analyzing customer feedback
• Partnering with other product teams across Evernorth to build coordinated solutions, working in cross functional teams to explore and enable new product concepts
• Scoping, sizing, and creating business cases by articulating strategy, identifying levers to monetize solutions, sizing opportunities, and analyzing feasibility
• Leveraging reporting tools to extract and analyze formularies, drug lists, clinical data, and financial models, including the Analyst tool
• Performing analysis of claims utilization and volume, including margin, trend, indications, drug level market share, channel management, patient behavior, benchmarking, key performance indicators, etc.
• Translating data into insights by identifying solutions, identifying needs gaps, designing product features, and creating concepts & prototypes
• Creating visualization of insights, using graphs, charts, reporting and other visualization tools
• Project managing initiatives to ensure milestones are hit and solutions are delivered on schedule

Qualifications

• 8+ years of experience within healthcare / PBM industry
• Bachelor's degree or equivalent experience required. Advanced degree or MBA desirable
• Experience in supply chain, product, strategic planning, program management and regulated markets (Medicare / Medicaid)
• Understanding of PBM technology systems is a plus
• Excellent communication skills, both verbal and written
• Ability to collaborate cross-functionally and influence without authority
• Ability to break down complex problems into their component parts
• Proficiency in evaluating data and driving action to create additional value
• Comfort working in ambiguous or new situations, aptitude for taking a structured approach to diagnosing problems, analyzing alternatives, recommending and implementing best solutions

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.