Product Specialist, Sr

United Bank; Crofton (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

United Bank is seeking a Product Analyst/Operations Specialist for an entirely onsite role based in Charleston, WV. Qualified candidates will have 2+ years in related roles, a business/MIS degree, and strong Excel skills to craft reports and procedures for customers and partners.

The position emphasizes detail orientation, data synthesis, and effective communication with production staff and management to resolve issues and support training. No relocation details are provided.

Qualifications

• Two or more years of experience as a Product Analyst or Operations Specialist.
• College degree in Business, MIS, or related field; one year of applicable experience may be accepted.
• Ability to write procedures, generate reports, and support customers and partners.
• Proficiency with Microsoft Office, especially Excel.
• Strong attention to detail and data assembly from multiple sources.

Responsibilities

• Sitting for extended periods while performing duties.
• Dexterity to operate a computer keyboard and mouse.
• Communicate with staff at all levels within the organization.
• Observe, perceive, identify, and translate data accurately.

Skills

Experience (Product Analyst/Operations

Excel

Attention to detail

Communication

Cross-functional interaction

Education

Bachelor's degree in Business / MIS / related field

Tools

Microsoft Excel

Job description

Current employees should explore opportunities and apply through the internal job portal.

Qualifications

• This role is 100% onsite and candidates need to live and/or relocate to Charleston, WV.

Minimum of two or more years of experience with assigned product(s) in a Product Analyst or Operations Specialist role. A college degree in Business, MIS, or a related field and one year of applicable experience may be accepted.

Demonstrated understanding of workflows and system requirements to the degree necessary to write procedures, generate reports, and/or provide support to customers and service partners.

Demonstrated proficiency with Microsoft Office products, especially Excel.

Close attention to detail and an aptitude for assembling data from multiple sources into useful management information; the ability to recognize and analyze a disparity in data and report it to management.

Communication skills sufficient to create and/or interpret operating procedures; ability to communicate professionally with vendors, service partners and customers on product-related issues and training topics.

Ability to effectively interact with production staff and Operations management using both written and verbal communication.

KEY COMPETENCIES

Collaboration – working effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.

Communication – expressing ideas effectively in individual and group situations; adjusting language or terminology to the characteristics and needs of the audience.

Technical/Professional Knowledge – achieving a satisfactory level of technical and professional skills/knowledge in job-related areas; keeping abreast of current developments and trends in area of expertise.

Analysis – securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.

Learning and Growth – accumulating and integrating technical and professional skills/knowledge in job-related areas to improve personal and departmental performance.

ESSENTIAL FUNCTIONS

Sitting for extended periods of time.

Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.

Ability to converse and exchange information with all levels of staff within organization.

Ability to observe, perceive, identify, and translate data

Company Profile

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.